Jalisa Haslip

• Assisting members in navigating health plan options and resolving inquiries promptly.
• Educate our members on eligibility requirements and benefit programs through presentations.
• Educate members on their health benefits options, supporting informed decision-making during enrollment.
• Building relationships with local businesses by completing 25 or more outreaching and events each month and generating referrals from individuals assisted from other individuals that may benefit from one of Fidelis Care products.
• Achieving a monthly production of 104 lives per month with a 50/50 ratio of new vs. renewals.

• Resolved customer inquiries using CRM systems to enhance satisfaction and retention.
• Managed high-volume call flow while maintaining quality assurance standards.
• Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
• Maintained good call control to quickly uncover questions and keep call times low.
• Covering Community Based offices in Niagara and Erie county assisting members that would walk in along with helping out our Health Benefits Representatives.

• Performed customer negotiations to reach a fair conclusion for both the business and the customer.
• Responded to 55 customer queries daily.
• Obtaining 90% or above Quality Assurance scores
• Improved customer retention through the use of superb interpersonal skills.
• Handling inbound/outbound calls regarding initial premium payments and delinquent payments

Collections of outstanding accounts, contacting individuals who have defaulted on debts and/or who have not paid past due bills.

Problem Solving and managing over due accounts maintaining monthly goal. 

Providing great customer service and building relationships giving individuals a friendly optimistic experience

• Manage repayment arrangements for individuals owing debt from unpaid bills and student loans .
• Answering inbound calls / outbound calls
• Maintaining monthly account goals