Jalisa Johnson
Pompano Beach,FL
Summary
Hardworking employee with a customer service background. Skills in multitasking, and time management. Devoted to giving every customer a positive and memorable experience. Quick learning ability and can adapt to any environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
Rainbow Clothing Store
Fort Lauderdale, Florida
03.2023 - 07.2024
- Answered customer inquiries regarding product features, pricing, and availability.
- Unboxed new merchandise and restocked shelves
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Cashier
Dollar Tree Stores
Lighthouse Point, FL
11.2021 - 02.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
Customer Service Representative
Teleperformance USA
Boca Raton, Florida
10.2017 - 03.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with billing and technical support.
- Informed customers about procedures, processed payments, and provided payment option setup assistance.
Team Leader
Firehouse Subs
Royal Palm Beach , FL
09.2017 - 10.2017
- Processing payments for food purchases
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained daily inventory to facilitate successful material distribution.
Education
Some College (No Degree) - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Stocking and receiving
- Customer service
- Store opening and closing
- Time management
- Policy and procedure adherence
- Payment processing
- Cash register operation
- Teamwork and collaboration
- Retail store operations
Timeline
Sales Associate
Rainbow Clothing Store
03.2023 - 07.2024
Cashier
Dollar Tree Stores
11.2021 - 02.2023
Customer Service Representative
Teleperformance USA
10.2017 - 03.2021
Team Leader
Firehouse Subs
09.2017 - 10.2017
Some College (No Degree) - Psychology
Florida Agricultural And Mechanical University