Jalisa Lee
Jacksonville,FL
Summary
Versatile and dependable professional with experience in customer service, team leadership, and administrative support. Skilled in handling high-volume environments, resolving customer concerns, and supporting daily operations with accuracy and efficiency. Committed to delivering exceptional service, improving workflow efficiency, and maintaining strong customer satisfaction.
Overview
7
7
years of professional experience
Work History
Crew Leader
Tropical Smoothie Cafe
Jacksonville, FL
01.2023 - Current
- Assist the General Manager with daily store operations and team supervision
- Provide excellent customer service and resolve customer concerns professionally
- Train, coach, and motivate team members to meet performance standards
- Monitor employee performance and ensure adherence to company policies
- Manage cash handling, register accuracy, and financial procedures
- Help with scheduling staff and managing shift coverage
- Maintain food safety, cleanliness, and health regulation standards
- Monitor inventory levels and assist with ordering supplies
- Ensure product quality and consistency
- Support sales goals and store performance targets
Personal Care Assistant
Signature HealthCARE
Jacksonville, FL
06.2022 - 12.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Administrative Assistant
Science and Math Institute
Jacksonville, FL
02.2019 - 05.2020
- Answer phone calls, emails, and direct inquiries to appropriate staff
- Schedule appointments, meetings, and maintain calendars
- Prepare documents, reports, and correspondence
- Organize and maintain files, records, and office documents
- Perform data entry and maintain accurate information
- Assist customers, clients, or visitors with questions and requests
- Manage office supplies and inventory
- Support staff and management with administrative tasks
- Maintain confidentiality of sensitive information
- Coordinate office communications and daily operations
Education
High School Diploma -
Science And Math Institute
Jacksonville Florida06.2018
Skills
Customer Service & Support
Team Leadership & Staff Training
Administrative Support
Cash Handling & POS Systems
Microsoft Office Suite
Data Entry & Record Management
Communication & Problem Solving
Time Management & Multitasking
Timeline
Crew Leader
Tropical Smoothie Cafe
01.2023 - Current
Personal Care Assistant
Signature HealthCARE
06.2022 - 12.2022
Administrative Assistant
Science and Math Institute
02.2019 - 05.2020
High School Diploma -
Science And Math Institute