Ivy Brooks
Greenville,AL
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Cracker Barrel Restaurant
05.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Spanish Tutoring
Self Employed Services
01.2017 - Current
- Cultivated lasting relationships with students, providing ongoing support and guidance beyond the duration of our tutoring sessions, ultimately leading to sustained academic success in mathematics.
Host, Server, Expo, Prep, Cook, Bartender
Wintzell’s Oyster House
02.2019 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Key Hourly Manager
Wintzell'S Oyster House
06.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Spanish Translator - Part time translator
Butler County Board of Education
08.2021 - 08.2022
Infant Teacher
Eagle Learning Academy
11.2021 - 04.2022
Summer Camp - Teacher’s Aid
06.2021 - 07.2021
Instructional Support
Americorps
10.2020 - 06.2021
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Implemented data-driven decision-making processes to identify areas for academic improvement and tailor instructional support.
Server, Host
Old Mexico
07.2017 - 10.2018
Education
High School -
Greenville High School
01.2020
Community College Credit Hours - undefined
Lurleen B. Wallace Community College
01.2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Time management
- Team building and leadership
Certification
- CPR and First Aid
- DHR Training for Daycare
- ServSafe Certification
Extra-Curricular Activities
9th grade Class President Key Club (Freshman-Junior) Future Business Leaders of America (2015-2018) -9th grade Vice President -10th grade President 4H Leadership Program (2016-2017) Sonya’s Dance and Fitness (2015-2017) Ritz Players (2013-2017) Art Club (2016-2018)
Activities and Honors
- Volunteer Hours:182 (2015-Present)
- Lurleen B. Wallace Community College Scholarships (Fall2017 & Spring2018)
- Mu Alpha Theta (Junior year)
- National Senior Beta Club (Freshman-Junior)
- National Technical Honor Society (Junior)
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager
Cracker Barrel Restaurant
05.2024 - Current
Key Hourly Manager
Wintzell'S Oyster House
06.2022 - 04.2024
Infant Teacher
Eagle Learning Academy
11.2021 - 04.2022
Spanish Translator - Part time translator
Butler County Board of Education
08.2021 - 08.2022
Summer Camp - Teacher’s Aid
06.2021 - 07.2021
Instructional Support
Americorps
10.2020 - 06.2021
Host, Server, Expo, Prep, Cook, Bartender
Wintzell’s Oyster House
02.2019 - 12.2024
Server, Host
Old Mexico
07.2017 - 10.2018
Spanish Tutoring
Self Employed Services
01.2017 - Current
Community College Credit Hours - undefined
Lurleen B. Wallace Community College
- CPR and First Aid
- DHR Training for Daycare
- ServSafe Certification
High School -
Greenville High School
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