Jalisa Rose
Phoenix,USA
Summary
Dynamic, customer-focused professional with extensive leadership experience in high-volume environments. Expertise in communication, problem-solving, and fostering strong client relationships drives success in managing customer concerns and ensuring accurate transaction handling. Proven ability to maintain efficiency under pressure while delivering exceptional service. Eager to leverage skills in a professional customer service role that prioritizes client satisfaction and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Lo-Lo's Chicken & Waffles
Scottsdale, AZ
10.2025 - Current
- Delivered high- quality customer service in faced-paced, high-volume environment while maintaining efficient and accuracy.
- Managed customer orders, payments, and cash handling with strong attention to detail.
- Built positive relationships with guest, contributing to repeat business and customer loyalty.
- Prepared and served beverages while maintaining quality, consistency, and presentation standards.
- Handled customer concerns professionally and resolved issues to ensure a positive experience.
- Maintained cleanliness, organization, and compliance with health and safety standards.
In Room Dining Server
Kimpton Hotels
Phoenix, Arizona
11.2024 - 02.2025
- Delivered high-quality customer service in a luxury hospitality environment, ensuring a positive and personalized guest experience.
- Managed guest orders, payments, and service delivery with strong attention to detail and accuracy.
- Resolved guest concerns promptly and professionally to maintain a positive recommendations.
- Maintained in-depth knowledge of menu offerings to provide informed recommendations and enhance guest experience.
Starbucks Store Manager
Aramark
Phoenix, Arizona
01.2023 - 12.2024
- Led daily store operations in a high-volume environment, ensuring efficiency, organization, and positive customer experience.
- Resolved customer concerns quickly and professionally, strengthening satisfaction and retention.
- Supervised, coached, and motivated team members to improve performance, morale, and overall productivity.
- Managed cash handling, audits, and compliance with company polices and safety standards with high accuracy.
- Developed and implemented training initiatives to enhance team performance and service quality.
Bar Server
Cambria Hotel
Phoenix, Arizona
08.2023 - 02.2024
- Delivered excellent customer service in a fast-paced bar environment, ensuring a positive and efficient guest experience.
- Prepared and served a variety of beverages with a strong focus on quality, consistency and presentation.
- Maintained cleanliness and organization of bar area in compliance with health and safety standards.
- Provided knowledgeable recommendations on alcoholic and non-alcoholic beverages to enhance guest experience.
- Verified guest identification and ensured compliance with state alcohol service laws and regulations.
Starbucks Trainer
Aramark
Tempe, Arizona
03.2022 - 01.2023
- Trained and onboarded new employees on company standards, customer service, and operational procedures.
- Provided ongoing coaching and feedback to improved team performances and consistency.
- Ensured adherence to company polices, food safety standards, and quality control procedures.
- Modeled strong customer service and professional communication for new team members.
- Supported daily operations while maintaining efficiency and high service standards.
Server
Texas Roadhouse
Casa Grande, Arizona
10.2021 - 12.2022
- Delivered attentive, high-Quality customer service while managing multiple tables in a fast-paced environment.
- Built strong relationships with guest, contributing to customer satisfaction and repeat business.
- Accurately managed orders, payments, and POS transactions with attention to detail.
- Resolved guest concerns promptly and professionally to ensure a positive dining experience
- Collaborated with team members to maintain efficient service and smooth daily operations.
Hostess
Texas Roadhouse
Gilbert, Arizona
04.2021 - 10.2021
- Greeted guest and managed seating arrangements to ensure an organized and efficient dining flow.
- Coordinated waitlists and reservations while concerns accurate timing and commination.
- Handled guest inquires and resolved concerns professionally to maintain a positive experience.
- Collaborated with front-of-house staff to accommodated large parties and special request.
- Maintained cleanliness and organization of the front area to create a welcoming environment,
- Managed high guest volume during peak hours.
Barista
Starbucks
Chandler, Arizona
01.2021 - 10.2021
- Provided exceptional customer service in a busy café, demonstrating strong communication skills and the ability to handle multiple orders simultaneously.
- Prepared and served a variety of coffee drinks, maintaining high standards of beverage quality and presentation.
- Managed cash register operations and maintained accurate records of daily transactions.
- Engaged with customers to promote coffee programs and upsell specialty drinks, resulting in increased sales.
- Collaborated with team members to achieve daily operational goals and product sales targets.
- Built positive relationships with customers to enhance satisfactions and encourage repeat business.
Manager
Sonic
Coolidge, Arizona
03.2017 - 01.2021
- Supervised daily operations, ensuring efficiency, organization, and high customer service standard.
- Led, trained, and motivated team members to improve performance and maintain a positive work environment.
- Managed scheduling and shift coverage to ensure smooth daily operations.
- Handled cash management, deposits, and transactions with accuracy and accountability.
- Monitored inventory levels and coordinated stock to reduce waste and maintain product availability.
- Resolved customer concerns professionally, maintaining satisfaction and brand reputation.
Education
High School -
Florence High School
Florence, Arizona05-2018
Skills
- Customer Service & Client Relations
- Communication & Active Listening
- Conflict Resolution
- Problem Solving
- Team Management & Multitasking
- Team Leadership & Training
- Customer Retention
- Cash Handling & Transaction Accuracy
- Attention to Detail
- Operations & Inventory Management
- Organization & Workflow Coordination
Certification
- Starbucks Daily Ops Certification
- Starbucks Management Certification
- ServSafe Certification
- Food Handlers Certification
Timeline
Bartender
Lo-Lo's Chicken & Waffles
10.2025 - Current
In Room Dining Server
Kimpton Hotels
11.2024 - 02.2025
Bar Server
Cambria Hotel
08.2023 - 02.2024
Starbucks Store Manager
Aramark
01.2023 - 12.2024
Starbucks Trainer
Aramark
03.2022 - 01.2023
Server
Texas Roadhouse
10.2021 - 12.2022
Hostess
Texas Roadhouse
04.2021 - 10.2021
Barista
Starbucks
01.2021 - 10.2021
Manager
Sonic
03.2017 - 01.2021
High School -
Florence High School