Suehay Cisneros
Springdale,AR
Summary
Goal-oriented, bilingual (English/Spanish) professional with over 5 years of experience in customer service, administration, and bartending. Skilled in conflict resolution, team collaboration, and client management. Proficient in managing office operations and improving workflow productivity in fast-paced environments. Adept at working in both hospitality and professional settings to achieve high levels of customer satisfaction.
Overview
10
10
years of professional experience
Work History
Bartender
Queens Bar and Grill
Fayetteville, AR
04.2024 - Current
- Deliver top-tier customer service by crafting beverages to customer preferences
- Maintain a clean, organized bar area and ensure compliance with health and safety standards
Bilingual Dental Specialist Receptionist
Evolve Endodontics
Fayetteville, AR
11.2021 - Current
- Serve as the first point of contact for patients, managing check-ins, insurance verifications, and patient records
- Schedule and confirm patient appointments, ensuring optimal clinic productivity
- Handle high-volume calls and provide excellent service in both English and Spanish
Bilingual Insurance Receptionist
Dominguez Insurance
Springdale, AR
01.2021 - 11.2021
- Assisted clients with policy renewals, payments, and inquiries, ensuring a smooth customer experience
- Managed organized filing systems for both active and inactive policies
Server/Bartender
Wellington's
Springdale, AR
06.2020 - 02.2021
- Provided detailed knowledge of whiskey, wine, cigars, and menu items to enhance customer experience
- Collaborated with team members to ensure smooth service during peak times
Server/Bartender
Blufish Sushi Bistro
Springdale, AR
10.2019 - 03.2020
- Prepared and served a variety of alcoholic and non-alcoholic beverages
- Supported team efficiency by assisting fellow servers during busy shifts
Call Center Agent – Appointment Scheduler
J.B. Hunt
Lowell, AR
08.2018 - 03.2019
- Managed large volumes of inbound and outbound calls, identifying customer needs and resolving issues efficiently
- Scheduled and rescheduled deliveries based on client requirements
Jewelry Sales Associate
Wal-Mart
Springdale, AR
07.2014 - 01.2018
- Assisted customers with jewelry selection and ensured proper display maintenance
- Cross-trained in various store areas, contributing to overall store operations
Education
High School Diploma -
Springdale High School
Springdale, AR05.2016
Skills
- Bilingual (English/Spanish)
- Customer Service & Client Relations
- Conflict Management & Resolution
- Administrative & Clerical Skills
- Team Collaboration & Leadership
- Microsoft Office Suite & POS Systems
- Bartending & Beverage Knowledge
- Adaptability & Time Management
- Patient care expertise
- Treatment Planning
- Patient Management
- Data Entry
- Scheduling
Accomplishments
- Successfully managed high volumes of patient and customer interactions, ensuring satisfaction and retention.
- Consistently received positive feedback for customer service and problem-solving abilities.
- Demonstrated adaptability and multitasking in high-pressure environments, from call centers to hospitality settings.
Timeline
Bartender
Queens Bar and Grill
04.2024 - Current
Bilingual Dental Specialist Receptionist
Evolve Endodontics
11.2021 - Current
Bilingual Insurance Receptionist
Dominguez Insurance
01.2021 - 11.2021
Server/Bartender
Wellington's
06.2020 - 02.2021
Server/Bartender
Blufish Sushi Bistro
10.2019 - 03.2020
Call Center Agent – Appointment Scheduler
J.B. Hunt
08.2018 - 03.2019
Jewelry Sales Associate
Wal-Mart
07.2014 - 01.2018
High School Diploma -
Springdale High School
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