Jalisa Sherrod
Baltimore,MD
Summary
Person-centered professional with extensive experience in advocacy, education, and individualized planning. Proven ability to assess needs, gather and document eligibility information, and develop person-centered plans that promote self-determination and independence. Skilled in coordinating resources, collaborating with providers and stakeholders, and monitoring progress to ensure compliance and positive outcomes. Recognized for strong communication, trust-building, adaptability, and commitment to confidentiality and accountability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FINANCIAL REPRESENTATIVE
Western Southern
04.2025 - Current
- Created presentations to demonstrate the benefits of various resources and solution products to clients.
- Generated qualified leads through a combination of cold calling, community outreach, networking events, and targeted in-field visits, resulting in a consistent 20%+ increase in new client meetings per month.
- Cultivated relationships with clients by providing timely service and proactive communication.
- Collaborated with cross-functional teams including underwriting, compliance, and client services to deliver a smooth onboarding experience and ongoing support.
- Adhered to organizational policies, HIPAA standards, and confidentiality requirements when managing sensitive records
SR. LEADERSHIP DEVELOPMENT SPECIALIST
Northrop Grumman
04.2023 - 01.2025
- Collaborate with stakeholders and experts to validate business needs and design learning solutions for leaders.
- Delivered structured education and coaching to individuals and groups, adapting communication styles to meet diverse learning needs and backgrounds
- Delivered engaging, tailored product presentations and demos to potential clients, securing new business and enhancing market penetration.
- Adapted rapidly to a new industry and exceeded performance benchmarks within first 90
- Advocated for individuals by educating leaders, employees, and stakeholders on resources, development pathways, and self-empowerment strategies to improve independence and long-term outcomes
- Craft and implemented strategic development plans for continuous learning, that strengthens leadership capabilities, and drives organizational success.
- Successfully completed 3 DEI leadership programs, engaging over 140 participants per program with support from 12+ executive leaders as sponsors.
- Collaborated closely with cross-functional teams—including inside sales, service, and product specialists—to ensure seamless customer onboarding and support.
- Successfully managed a team of 3 first time leaders that supported learning and development COHORT programs.
- Recognized for proactively taking the lead in executing a new in-person leadership program, ensuring seamless implementation, stakeholder alignment, and high-impact learning experiences for participants.
- Supported the design, re-design and delivery of leadership development programs, creating an impactful experience for participants, executives and facilitators.
- Manage relationships with external vendors to meet organizational training objectives.
- Utilize survey feedback to assess and define ongoing training and development requirements.
- Received recognition from stakeholders and vendors for building strong relationships and demonstrating exceptional collaborative skills.
MANAGER, ACCOUNT MANAGEMENT, LEADERSHIP DEVELOPMENT SPECIALIST
Comcast
02.2022 - 03.2023
- Led teams of 15+ to achieve 120% attainment month over month.
- Generated and qualified leads through cold calling, in-field prospecting, and targeted outreach, resulting in a 30% increase in sales opportunities within the first quarter.
- Recognized for designing and implementing a SME Mentor Program, enhancing performance, knowledge sharing, and leadership development to build a strong pipeline of future business leaders.
- Conducted comprehensive performance appraisals and delivered targeted coaching to improve the competencies of supervisors and front-line staff.
- Trained and mentored classes of 20 new sales representatives hired to fulfill various roles.
- Coached and motivated team, driving sales and delivering exceptional customer service
BUSINESS ACCOUNT EXECUTIVE
Comcast Business
09.2019 - 01.2022
- Reached average of 150% of sales goals each year.
- Exceeded quarterly, monthly and yearly revenue growth targets by 50%.
- Delivered personalized, needs-based solutions by conducting in-depth client discovery meetings and using a consultative selling approach to align products with clients.
- Drove revenue retention and growth by enhancing account profitability, strengthening client relationships, and implementing strategies that increased customer satisfaction and loyalty.
- Demonstrated ability to quickly learn complex product information and convey it clearly to customers with diverse technical backgrounds.
- Leveraged CRM tools such as Salesforce to track performance metrics and manage territory.
SALES, LEARNING & DEVELOPMENT, AND OPERATIONS MANAGER
Verizon
09.2012 - 12.2018
- Translated business objectives into effective learning solutions, enhancing employee engagement and cultural integration.
- Identified and developed new revenue streams, expanding the business portfolio through market analysis, strategic partnerships, and innovative service
- Developed and implemented a strategic training plan for onboarding over 100 new hires, optimizing virtual learning content and experiences.
- Established a complaint tracking process to leverage data in improving training on member issues, and managed employee performance review programs aligning with company objectives.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
BACHELORS IN MARKETING - undefined
Southern New Hampshire University
Skills
Cross Functional Collaboration
Person-Centered Advocacy
Creativity & Innovation
Resource Coordination & Referrals
Growth Mindset
Stakeholder Engagement
People Leadership
Executive Presentations
Ability to Influence
Training facilitation
Customer relationship management
Customer engagement
Sales strategies
Territory management
Account development
Certification
Pharmaceutical Sales Certificate
Affiliations
- Member - Society for Human Resource Management (SHRM)
- Member - Association for Talent Development (ATD)
Timeline
FINANCIAL REPRESENTATIVE
Western Southern
04.2025 - Current
SR. LEADERSHIP DEVELOPMENT SPECIALIST
Northrop Grumman
04.2023 - 01.2025
MANAGER, ACCOUNT MANAGEMENT, LEADERSHIP DEVELOPMENT SPECIALIST
Comcast
02.2022 - 03.2023
BUSINESS ACCOUNT EXECUTIVE
Comcast Business
09.2019 - 01.2022
SALES, LEARNING & DEVELOPMENT, AND OPERATIONS MANAGER
Verizon
09.2012 - 12.2018
BACHELORS IN MARKETING - undefined
Southern New Hampshire University