Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ja'Lisa Warren

CHARLOTTE, NC,North Carolina

Summary

Dedicated customer service professional with proven skills in problem resolution and communication. Experienced in enhancing efficiency and ensuring safety in high-pressure environments.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Passenger Support at Airports

Prospect Airport Services
Charlotte, North Carolina
09.2023 - 08.2025

Assisted travelers from curbside to screening checkpoints and boarding at aircraft.

Provided special needs support during check-in and boarding processes.

  • Managed wheelchair requests through Connect Passenger Services System for enhanced efficiency and safety.

Cashier/Customer Service Cashier

Sonic drive-in
Charlotte, North Carolina
02.2022 - 09.2023
  • Processed customer transactions accurately and efficiently at fast-paced drive-in.
  • Operated point-of-sale system to manage transactions smoothly.
  • Assisted customers with menu selections and special requests during peak hours.
  • Resolved customer inquiries and concerns in a friendly manner.
  • Maintained cleanliness and organization of cashier station and dining area.

Education

High School Diploma -

Phillip O Berry Academy Technology
Charlotte, NC
06-2025

Criminal Justice

University of North Carolina At Greensboro
Greensboro, NC
09-2026

Skills

  • Wheelchair assistance
  • Safety compliance
  • Schedule coordination
  • Customer service
  • Problem resolution
  • Team collaboration
  • Communication skills

Certification

  • Basic First Aid certificate, Any valid issuer for CA
  • CPR Certification/ AED Certification

Timeline

Passenger Support at Airports

Prospect Airport Services
09.2023 - 08.2025

Cashier/Customer Service Cashier

Sonic drive-in
02.2022 - 09.2023

High School Diploma -

Phillip O Berry Academy Technology

Criminal Justice

University of North Carolina At Greensboro
Ja'Lisa Warren