Jalisa Watt
Brooklyn,NY
Summary
Experienced security supervisor with advanced understanding of facility, grounds, personnel and asset protection practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Proficient in situational awareness, access control screening, defensive tactics, conflict de-escalation techniques, monitoring grounds, and CCTV.
Overview
5
5
years of professional experience
Work History
Target Security Specialist
Target
Brooklyn, NY
10.2018 - 05.2019
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
- Responded to crowd control situations to maintain safe environment.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Security Guard
BEST Crowd Management
Brooklyn, NY
05.2019 - 12.2020
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors at basketball/ concerts arenas, football stadiums, and Olympic events.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Monitored event activities to track schedule and prepare for crowd movements.
- Intervened in fights and other conflicts to de-escalate situations with verbal technique.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
Security Guard
Tao Group Hospitality
Manhattan, NY
12.2020 - 01.2021
- Provided security to multiple Tao Group venues such as Tao Downtown Night Club/ Restaurant, Tao Uptown Restaurant, Lavo Night Club/ Restaurant, Moxy Hotel, The Ready Rooftop, and Little Sister Lounge.
- Welcomed guests and assisted with reservations, check-ins and inquiries.
- Verified IDs for legal age prior to admission into premises.
- Confirmed people were not visibly intoxicated prior to entering premises.
- Inspected each person to check for weapons or contraband before entering premises.
- Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
- Utilized exceptional interpersonal skills to professionally diffuse altercations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Provided highest quality customer service standards by anticipating customer needs.
Security Guard Supervisor
Arrow Security Corp.
Brooklyn , NY
01.2021 - 03.2024
- Supervised and coordinated the activities of security guards while ensuring compliance with established policies and procedures.
- Managed the scheduling of personnel shifts, vacations, sick days and overtime requirements for team members.
- Ensured that all personnel adhere to company policies regarding uniforms, appearance standards and protocol during their shifts.
- Collaborated with other departments within the organization to ensure that safety measures are in place and followed consistently.
- Maintained accurate records of incidents and completed daily reports detailing patrol activities.
- Assisted in developing new methods for increasing efficiency, accuracy and effectiveness of all security operations.
- Trained newly hired personnel on operational guidelines as well as safety practices associated with their duties.
- Responded quickly and effectively in emergency situations involving threats against individuals or property damage.
- Recorded required data for incident reports and files.
Education
Bachelor of Science - Exercise Science
Brooklyn College of The City University of New York
Brooklyn, NY08.2024
Security Guard Training Certification
Professional Protection Security Services Corp
Bronx, NY08.2020
Skills
- Customer Service
- Hospitable
- Reliable
- Cultural awareness and sensitivity
- Quick Learner
- Leader
- Organization
- Observant
Timeline
Security Guard Supervisor
Arrow Security Corp.
01.2021 - 03.2024
Security Guard
Tao Group Hospitality
12.2020 - 01.2021
Security Guard
BEST Crowd Management
05.2019 - 12.2020
Target Security Specialist
Target
10.2018 - 05.2019
Bachelor of Science - Exercise Science
Brooklyn College of The City University of New York
Security Guard Training Certification
Professional Protection Security Services Corp