Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Ledger

Colorado Springs,CO

Summary

Engaging individual committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

4
4
years of professional experience

Work History

Target Security Specialist

Target
Colorado Springs, CO
04.2022 - Current
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Identified potential shoplifters and alerted management.
  • Maintained safety and security of premises, visitors and employees.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Analyzed data from various sources such as POS transactions, CCTV footage and inventory counts to identify potential areas of risk or fraud.
  • Responded promptly to customer inquiries regarding lost items or other issues related to store security.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Associate

Ross Dress for Less
Colorado Springs, CO
09.2019 - Current
  • Worked with fellow sales team members to achieve group targets.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Handled customer complaints in a professional manner.
  • Processed transactions using a point-of-sale system.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Used suggestive selling techniques to promote add-on sales.
  • Stocked shelves with merchandise when needed.

Key Holder

Kirkland's Home
Colorado Springs, CO
08.2023 - 11.2023
  • Trained, managed and motivated employees to promote professional skill development.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Assisted customers with product selection and resolving complaints.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Greeted customers to determine wants or needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Increased purchase amounts by cross-selling with similar products.
  • Tracked sales performance metrics to identify trends in the market place.
  • Listened to customer needs to identify and recommend best products and services.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Education

Bachelor of Science - Cyber Security

Southern New Hampshire University
Hooksett, NH
05-2026

High School Diploma -

Sand Creek High School
Colorado Springs, CO
05-2019

Skills

  • CCTV Monitoring
  • Professionalism
  • Customer Service
  • Risk Management
  • Incident Reporting
  • Theft Prevention
  • Product Sales
  • Promotional Support
  • Customer Needs Assessment
  • Payment Processing
  • Cash Handling Accuracy
  • Written and Oral Communication Skills
  • Daily Reporting
  • Staff Training
  • Team Training and Development
  • Workplace Safety

Timeline

Key Holder

Kirkland's Home
08.2023 - 11.2023

Target Security Specialist

Target
04.2022 - Current

Sales Associate

Ross Dress for Less
09.2019 - Current

Bachelor of Science - Cyber Security

Southern New Hampshire University

High School Diploma -

Sand Creek High School

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Elijah Ledger