JALISHIA BROWN
CVS
Shreveport,Louisiana
8
years of professional experience
I’ve always had dedicated and dependable customer service professional skills with 8+ years of experience in call center and customer-facing environments. Experienced in handling high-volume customer interactions, resolving concerns, providing accurate information, and maintaining professionalism in fast-paced settings. Also I’ve gained strong communication, problem-solving, and multitasking skills with experience working both on-site and remotely.
Work History
Call Representative
2 Years 3 Months- Assisted customers with questions, concerns, and general service requests.
- Provided professional and courteous customer support by phone.
- Researched customer issues and worked to provide appropriate solutions.
- Accurately documented customer interactions and information.
- Maintained professionalism while handling high-volume customer inquiries.
- Followed company procedures and maintained customer confidence.
Call Center Representative
3 Years 1 Month- Provided customer support in a work-from-home call center environment.
- Handled customer calls while maintaining a professional and helpful attitude.
- Listened carefully to customer concerns and provided appropriate assistance.
- Entered and maintained accurate customer information.
- Managed multiple tasks while meeting productivity and quality expectations.
- Worked independently while maintaining reliable communication with the team.
- Remote
Call Center Representative
3 Years 3 Months- Assisted customers with questions, account concerns, and service issues.
- Handled high-volume inbound customer calls professionally and efficiently.
- Identified customer needs and provided appropriate solutions.
- Documented customer interactions accurately.
- Maintained a positive and professional customer experience.
- Followed company policies, procedures, and quality standards.
Education
Associate in Physical Therapy
High School Diploma
Skills
Customer Service
Call Center Operations
Customer Support
Verbal & Written Communication
Problem Solving
Conflict Resolution
Data Entry
Multitasking
Active Listening
Professional Phone Etiquette
Remote/Work-from-Home Support
Time Management
Timeline
Call Representative
CVS
03.2024 - 06.2026Read More
Call Center Representative
Infocision
05.2021 - 06.2024Read More
Call Center Representative
Teleperformance
02.2018 - 05.2021Read More
Southern University At Shreveport
Associate in Physical Therapy
Read More
Green Oaks High
High School Diploma
Read More