Jalishia Johnson
Jacksonville
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Boat Towing & Claims Specialist
Geico
06.2024 - Current
- Evaluated accident details, determined policy coverage, and processed claims with high accuracy, ensuring timely and effective resolutions
- Worked with internal teams and external partners to expedite claims and enhance service delivery
- Coordinated emergency water and road services efficiently, reducing response times and improving overall customer experience
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Multi-Product Agent
Progressive
09.2023 - 06.2024
- Provided solutions to inquiries regarding coverage options, achieving a high customer satisfaction rate through attentive support
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Recommended policy enhancements, driving increased customer retention and revenue
Sales Representative
T-Mobile USA Inc
08.2018 - 03.2023
- Cultivated client relationships and maximized sales through in-depth product knowledge and strategic upselling
- Leveraged industry trends to drive sales, achieving consistent growth within a competitive market
Customer Service Specialist
Citibank
05.2016 - 06.2018
- Delivered personalized service, resolving account issues efficiently, and enhancing customer loyalty
- Identified and executed process improvements, reducing average resolution times and boosting satisfaction
Education
High School Diploma -
A Philip Randolph Academies
Associate of Science - Computer and Information Sciences
Florida State College At Jacksonville
12.2025
Skills
- Claims Management
- Policy Verification
- Customer Retention
- Sales and Upselling
- Digital Tools Implementation
- CRM Software
- Problem Solving
- Critical Thinking
- Effective Communication
- Relationship Building
- Process Optimization
- Financial Services
- Technical Proficiency
- MPX 360
- Microsoft Word
- Policy Writing
Certification
- Notary public
- Florida 20-44 Property and Casualty license
- Florida 6-20 All Lines Adjuster License
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Boat Towing & Claims Specialist
Geico
06.2024 - Current
Multi-Product Agent
Progressive
09.2023 - 06.2024
Sales Representative
T-Mobile USA Inc
08.2018 - 03.2023
Customer Service Specialist
Citibank
05.2016 - 06.2018
Associate of Science - Computer and Information Sciences
Florida State College At Jacksonville
High School Diploma -
A Philip Randolph Academies
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