Myles Nelson

Completed Boat Claims adjusting License and monitored the process of Claims looking at elements like Time in Process, Customer Satisfaction and overall frequency and severity of Boat Claims. Assisted with auto claims when the Company needs were shifted in that direction, have taken First Notice of Loss calls in both Boat Claims and Commercial Auto claims. Worked well with multiple different teams and work styles across the departments of Geico, teamed up with other employees across the country.

Finished GEICO's management development program that consisted of 4 major rotations. Completed Leadership fundamentals training and managed a team for a 6 month span and drove results. Monitored performance for all agents in the department to ensure best practices and customer satisfaction. Studied under a Senior Manager who had been with the company for over a decade and was assigned a mentor to assist with my leadership development.