Jalissa Cornier
VALDOSTA,GA
Summary
Assistant Store Manager with proven track record in optimizing daily operations and training teams. Recognized for improving customer satisfaction and operational efficiency through strategic problem-solving and teamwork.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Valdosta, Georgia
04.2025 - Current
- Assisted in managing daily store operations and team activities.
- Trained new team members on store policies and procedures.
- Ensured compliance with safety and security protocols in the store.
- Organized merchandise displays to enhance customer experience and sales.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Monitored inventory levels and assisted with stock replenishment efforts.
- Supported management in executing promotional events and sales strategies.
- Collaborated with team members to maintain a clean and organized store environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Eligibility Advocate
SGMC
Valdosta, Georgia
07.2024 - 02.2025
- Assisted clients with navigating healthcare services and resources.
- Collaborated with multidisciplinary teams to support patient advocacy initiatives.
- Educated patients about their rights and available healthcare options.
- Documented client interactions and maintained accurate records in systems.
- Researched community resources to enhance client support services.
- Communicated effectively with clients to understand their needs and concerns.
- Participated in training sessions to develop advocacy skills and knowledge.
- Ensured compliance with regulations while advocating for client interests.
- Completed reports, paperwork and documentation accurately and on time.
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Managed caseloads effectively, ensuring all clients received timely and personalized assistance.
- Coordinated Medicaid services for clients with diverse health needs.
- Assisted clients in completing Medicaid application processes and documentation.
- Educated clients about available Medicaid benefits and services options.
Inside Sales Representative/Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
Valdosta, Georgia
- Engaged with customers to understand their needs and provide solutions.
- Managed incoming calls and emails to address inquiries effectively.
- Utilized CRM software to track customer interactions and update records.
- Collaborated with team members to enhance the sales process and communication.
- Resolved customer issues promptly, ensuring satisfaction and retention.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Consulted with customers to aid selection and purchase of products that met needs.
- Cross-sold additional products or services based on customer needs.
Call Center Representative
Concetrix
Valdosta, Georgia
- Handled customer inquiries and provided accurate information efficiently.
- Resolved complaints by actively listening and offering appropriate solutions.
- Managed high call volumes while maintaining professionalism and composure.
- Followed company policies to ensure compliance during customer interactions.
- Utilized communication skills to build rapport with diverse customers effectively.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Skills
- Customer service and sales strategies
- Client and patient advocacy
- CRM software proficiency
- Effective communication skills
- Regulatory compliance expertise
- Cash handling techniques
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Store Manager
Family Dollar
04.2025 - Current
Eligibility Advocate
SGMC
07.2024 - 02.2025
Inside Sales Representative/Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
Call Center Representative
Concetrix