Jalissa Evans

• Provided exceptional customer service to clients in a bank call center environment handling 100+ inbound calls daily

• Assisted customers with account inquiries and resolved issues promptly which contributed to a 15% increase in SLA

• Ensured accuracy of financial transactions and maintained confidentiality of customer information that resulted in 20% decrease in inaccurate records

• Developed strong product knowledge to effectively educate customers on available services and products

• Lead and coordinate team meetings to discuss departmental goals and strategies, and to ensure effective communication and collaboration among team members

• Develop and maintain effective communication strategies to enhance internal and external relationships, resulting in increased collaboration and long-term partnerships with stakeholders.

• Assisted with customer requests and answered questions to improve satisfaction.

• Displayed strong telephone etiquette, effectively handling difficult calls

• Managed billing operations for an a leading Insurance company

• Ensured accurate and timely processing of customer invoices Resolved billing discrepancies and provided exceptional customer service

• Collaborated with cross-functional teams to streamline billing processes that increased productivity by 40% within 6 months

• Developed and implemented strategies that improved billing efficiency and accuracy by 10% within 120 days

• Trained and mentored junior billing representatives

• Achieved consistent high performance ratings and exceeded monthly targets by 15% monthly