Jalissa Ortega

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cross-trained existing employees to maximize team agility and performance.
• Managed and motivated employees to be productive and engaged in work.
• Developed detailed plans based on broad guidance and direction.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• I do our daily sales
• Make sure shifts run smoothly and efficiently up to company standards
• I complete all tasks that the company requires me to do
• I open and close the restaurant up to par
• I created a cleaning list on a daily basis to ensure that the restaurant is up to company standards
• I train employees and managers that are joining our team
• I do inventory and truck orders
• I restock and organize the store for a faster and better work environment

• Consistently met or exceeded daily sales goals by motivating staff members and setting performance expectations.
• Optimized stand layout for efficient customer flow, providing a pleasant and convenient shopping experience that contributed to increased sales.
• Ensured smooth operations during peak hours by efficiently managing staff schedules and break times.
• Developed strong relationships with vendors, negotiating favorable contracts for inventory supplies while maintaining product quality consistency.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Monitored food inventory and supplies to prevent waste.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Controlled food costs and managed inventory.
• I did inventory and truck orders.
• Made sure each concession stand was properly set up and had all the equipment needed to run the shift
• Made sure all my staff was ready to work before big events and gave them talk to motivate them

Ran shifts efficiently

Opened and closed the store

Handled any customer issues being nice and respectful, and ensuring that the customer is happy and will return

Trained new employees on every position

Trained new managers on how to count money, do a deposit, and do inventory and truck orders.

I made sure everything was up to company standards from how we run the store, treat customers, and make the food.

Made a weekly and daily cleaning list to ensure that the store was kept up with.

Made sure labor was at a good percentage up to company standards

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cross-trained existing employees to maximize team agility and performance.
• Managed and motivated employees to be productive and engaged in work.
• Developed detailed plans based on broad guidance and direction.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional, organized, and safe environment for employees and patrons.