Jalissa Peterson
Murfreesboro,United States
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to meat team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
Murfreesboro, TN
02.2023 - 06.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Collaborated with internal departments and external vendors to resolve claims.
- Followed up with customers on unresolved issues.
Child Caregiver
Child Care Services
Murfreesboro, TN
04.2018 - 02.2022
- Maintained family's schedule and organized events.
- Handled incoming mail completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Transported children to medical appointments and extra-curricular activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Offered top-notch care to 3 children at once, ranging in age from 8 to 1.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Customer Service Associate
Kohls Department Store
Murfreesboro , TN
09.2016 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Folded and arranged merchandise in attractive displays to drive sales.
- Issued receipts and processed refunds, credits or exchanges.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor Of Applied Science - Exercise Science
Middle Tennessee State University
Murfreesboro, TN05.2015
Skills
- Computer Skills
- Active Listening
- Attention to Detail
- Written Communication
- Self-Motivated
- Good Telephone Etiquette
- MS Office
- Multitasking Abilities
- Organization and Time Management
- Flexible and Adaptable
- Teamwork and Collaboration
Certification
- Licensed Claims adjuster
Timeline
Claims Associate
State Farm
02.2023 - 06.2023
Child Caregiver
Child Care Services
04.2018 - 02.2022
Customer Service Associate
Kohls Department Store
09.2016 - 04.2018
Bachelor Of Applied Science - Exercise Science
Middle Tennessee State University