Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalissa Pool

Chicago,IL

Summary

Dedicated Customer Service Specialist with strong multitasking skills and the ability to remain composed under pressure. Known for effectively handling escalated customer issues, with a focus on resolution and satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Core-Mark
Naperville, IL
07.2022 - Current
  • Respond to inquiries regarding products and services
  • Resolve complaints and provide exceptional customer care
  • Track orders and ensure timely delivery
  • Collaborate with departments for issue resolution
  • Maintain accurate customer records and update databases

Customer Service Representative

Ecentria
Northbrook, IL
08.2021 - 07.2022
  • Managed customer inquiries, product questions, and complaints
  • Handled account updates and transaction services
  • Assisted with deposits, fund transfers, and online banking support
  • Referred escalated issues to the appropriate department

Financial Service Representative

Lending Solutions
Naperville, IL
03.2018 - 03.2019
  • Provided product and service information
  • Entered customer orders and resolved complaints
  • Maintained detailed records of interactions

Customer Service

LTD Commodities
Aurora, IL
11.2015 - 12.2016

Guest Service

Target
North Aurora, IL
08.2015 - 07.2016
  • Managed returns, exchanges, and payment processing
  • Assisted with merchandise availability and order fulfillment
  • Promoted additional services and offers

Education

High School Diploma - undefined

East Aurora High School
Aurora, IL
05.2012

Skills

  • Communication
  • Empathy
  • Teamwork
  • Problem Solving
  • Time Management
  • Patience
  • Upselling
  • Data Entry
  • Microsoft Outlook
  • Microsoft Excel
  • Scheduling
  • Inbound & Outbound Calls
  • Order Processing
  • Call Center Operations
  • Typing Proficiency
  • Follow-up Skills
  • Call Management
  • Customer Account Updates

Timeline

Customer Service Representative

Core-Mark
07.2022 - Current

Customer Service Representative

Ecentria
08.2021 - 07.2022

Financial Service Representative

Lending Solutions
03.2018 - 03.2019

Customer Service

LTD Commodities
11.2015 - 12.2016

Guest Service

Target
08.2015 - 07.2016

High School Diploma - undefined

East Aurora High School