Dedicated Customer Service Specialist with strong multitasking skills and the ability to remain composed under pressure. Known for effectively handling escalated customer issues, with a focus on resolution and satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Core-Mark
Naperville, IL
07.2022 - Current
Respond to inquiries regarding products and services
Resolve complaints and provide exceptional customer care
Track orders and ensure timely delivery
Collaborate with departments for issue resolution
Maintain accurate customer records and update databases
Customer Service Representative
Ecentria
Northbrook, IL
08.2021 - 07.2022
Managed customer inquiries, product questions, and complaints
Handled account updates and transaction services
Assisted with deposits, fund transfers, and online banking support
Referred escalated issues to the appropriate department
Financial Service Representative
Lending Solutions
Naperville, IL
03.2018 - 03.2019
Provided product and service information
Entered customer orders and resolved complaints
Maintained detailed records of interactions
Customer Service
LTD Commodities
Aurora, IL
11.2015 - 12.2016
Guest Service
Target
North Aurora, IL
08.2015 - 07.2016
Managed returns, exchanges, and payment processing
Assisted with merchandise availability and order fulfillment