Jalissa Rodriguez
Pawtucket
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Eligibilty Technician
State Of RI
08.2024 - 02.2025
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Established databases to track, analyze and automate eligibility application processes.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
Assistant Branch Manager
Rhode Island Credit Union
11.2021 - 08.2024
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Maintained friendly and professional customer interactions.
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
- Complied with regulatory guidelines and requirements.
Frontend Manager
Priceritesupermarkets
01.2010 - 09.2020
- Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping, and security.
- Created, prepared, and delivered reports to various departments.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees through day-to-day work and complex problems.
Education
High School Diploma -
New Bedford High School
New Bedford06-2008
Skills
- Regulation compliance
- Interviewing techniques
- Verbal communication
- Confidentiality
- Applicant support and service
- Documentation and paperwork
- Appointment scheduling
- Record keeping
- Interviewing
- Telephone etiquette
Languages
Spanish
Limited Working
Timeline
Eligibilty Technician
State Of RI
08.2024 - 02.2025
Assistant Branch Manager
Rhode Island Credit Union
11.2021 - 08.2024
Frontend Manager
Priceritesupermarkets
01.2010 - 09.2020
High School Diploma -
New Bedford High School
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