Jalissa Stockett
Sewell
Summary
Dynamic professional with a proven track record in management and employee training at McDonald's. Excelled in fostering team building and conflict resolution, enhancing customer service through effective communication, and deescalation. Demonstrated regulatory compliance and organizational skills, leading by example to achieve company goals. Skilled in creative thinking and time management, adept at promoting positive work environments and encouraging teamwork.
Overview
4
4
years of professional experience
Work History
Manager
McDonald's
Sewell
10.2021 - Current
- Explained goals and expectations required of all employees.
- Monitored quality control standards for food preparation and presentation.
- Stayed up to date on requirements of all team positions to optimize training.
- Facilitated conflict resolution exercises to promote a positive work environment.
- Led by example, upholding company policies and exemplifying desired behaviors.
- I was well-rounded in every position my job entailed.
- Trained staff on company policies and food safety procedures.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Ambassador
Rowan University
Glassboro
02.2025 - 05.2025
- Represented the Ambassador in a professional manner at all times.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
Education
Business Management
Rowan University
Glassboro, NJ05-2028
High School Diploma -
Washington Township Hight School
Sewell, NJ06-2024
Skills
- Project management
- Employee training
- Regulatory compliance
- Team building
- Customer service
- Creative thinking
- Teamwork
- Organizational skills
- Time management
- Conflict resolution
- Effective communication
Timeline
Ambassador
Rowan University
02.2025 - 05.2025
Manager
McDonald's
10.2021 - Current
Business Management
Rowan University
High School Diploma -
Washington Township Hight School