Jalitha J. Brown
Berwyn,IL
Summary
Professional Summary Experienced customer service/ sales executive, consistently exceeding expectations throughout diverse industries. Charismatic communicator providing polished and persuasive presentations, highlighting quality over price, negotiation, and effective closing skills. Strong client rapport builder with superb interpersonal communication skills.Dynamic thinker uncovering customer needs with solutions to overcome objections for results.
Overview
8
8
years of professional experience
Work History
customer service
ENTERPRISE
01.2022 - Current
- Oversee and facilitate the success of, , and sales
- Figurehead lead generation for car sales while managing team performance
- Consistently upsell add on services, placed top ranking in Elite8 program for February and March.
JIMMY’S RESTAURANT
Chicago Heights, IL
05.2019 - 11.2021
- Thrives in high-volume environments, up to 300 guests per night
- Cultivator of repeat business, upselling customers effectively(I.e., premium bar brands and bottle packages
- Proficient in sequence- of- service best practices; quickly memorize menus, daily specials; and efficiently manage assigned tables within busy settings.
Sales Development Representative
Chicago, IL
03.2019 - 05.2019
- Established upfront contracts with over 200 prospects
- Initiated over 80 calls weekly
- Managed prospective leads and existing accounts through the SalesForce.
Sales Rep
Sprint-Walgreen's Express
Bolingbrook, IL
01.2019 - 05.2019
- Generate five new leads per day and set appointments
- Practice relationship building by providing efficient customer service
- Identifies the right solutions for customer billing, technical and/or account issues.
Benefits Adviser
GO Health
Chicago, IL
10.2015 - 01.2019
- Provided exceptional customer service sales support through the enrollment of Blue Cross and Blue Shield healthcare policies for assigned areas
- Benefits advisor new sales and retention department specialist
- Licensed health insurance producer in; IL, IN, OK, TX
- Taking 15-20 calls per day with a conversion rate of 30% and a 22% attachment rate of various ancillaries.
Executive Assistant
Lakeshore Staffing / McDonald's Corporation
Oak Brook, IL
10.2014 - 03.2015
- Scheduled and coordinated meetings,
- Appointments, and travel arrangements for key executive team members
- Prepared PowerPoint presentations and scheduled use of conference rooms
- Tracked and helps drive completion of key deliverable items.
FNOL Claims Specialist /Dispatcher
Innovation Group
Arlington Heights, IL
08.2013 - 05.2014
- Recorded first notice of loss claims; workers comp, personal and commercial liability claims, personal and commercial auto claims
- Provided empathetic customer service while preserving companies policies and escalating calls directly to adjuster
- Inbound queue in-taking 40-60 calls per day.
Education
B.S - MassCommunication, Speech
Jackson State University
Skills
- Enhanced sales development techniques using Sandler’s Training Proficient in
- Microsoft Office & SalesforceStrong interpersonal communication and soft skills
Timeline
customer service
ENTERPRISE
01.2022 - Current
JIMMY’S RESTAURANT
05.2019 - 11.2021
Sales Development Representative
03.2019 - 05.2019
Sales Rep
Sprint-Walgreen's Express
01.2019 - 05.2019
Benefits Adviser
GO Health
10.2015 - 01.2019
Executive Assistant
Lakeshore Staffing / McDonald's Corporation
10.2014 - 03.2015
FNOL Claims Specialist /Dispatcher
Innovation Group
08.2013 - 05.2014
B.S - MassCommunication, Speech
Jackson State University