Jaliyah Crumby
Ruskin,FL
Summary
Skilled (beginner) in Amazon FBA and customer engagement, I enhanced seller metrics and customer satisfaction at Amazon. Leveraging inventory replenishment and product reviews management, I drove successful product launches and resolved disputes, contributing to continuous business growth. My proactive approach and dedication to professional development underscore my ability to thrive in dynamic environments.
Overview
1
1
year of professional experience
Work History
Amazon FBA Seller
Amazon
08.2024 - Current
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Managed customer service inquiries and complaints for customer satisfaction.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Established a system for monitoring customer reviews, allowing swift identification of potential product quality or service-related issues that required attention or adjustment.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Collaborated with customer service team to achieve seamless customer experience.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Pursued continuous learning and professional development to stay current with industry trends, tools, and best practices, ultimately contributing to the ongoing growth of the Amazon FBA business.
- Created clear, precise and properly detailed product and service information on company website.
Amazon Fullfillment Center Associate
Amazon
07.2023 - Current
- Actively participated in continuing education opportunities to stay current on industry trends and best practices.
- Utilized advanced computer skills to manage databases, track sales metrics, and create reports for management review.
- Maintained a clean and organized workspace, contributing to a positive work environment for all staff members.
- Coordinated shipping and receiving tasks efficiently, minimizing delays in order fulfillment processes.
- Assisted in training new employees, ensuring a seamless integration into the team.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Associate Of Business Administration - Business Administration And Management
Hillsborough Community College
Tampa, FLSkills
- Inventory Replenishment
- Product Reviews Management
- Amazon Analytics
- Product sourcing
- Order Fulfillment
- Amazon FBA
- Customer Engagement
- Package tracking
Timeline
Amazon FBA Seller
Amazon
08.2024 - Current
Amazon Fullfillment Center Associate
Amazon
07.2023 - Current
Associate Of Business Administration - Business Administration And Management
Hillsborough Community College
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