Hi, I’m
Jaliyah Hamilton
Tuscaloosa,Alabama
Summary
Proven track record of enhancing guest experiences at Hokkaido Japanese Steak and Sushi Bar through exceptional communication and reservation coordination. Expert in problem-solving and computer proficiency, significantly improving service efficiency. Demonstrated ability to mentor staff and streamline processes, ensuring high-quality team collaboration and attention to detail. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations. Easily adaptable to high-pressure, dynamic situations.
Overview
5
years of professional experience
Work History
Hokkaido Japanese Steak And Sushi Bar
Head Hostess, Server
08.2020 - Current
Job overview
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
ROC DRINKS
Photography Intern
05.2019 - 07.2019
Job overview
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Selected and set up appropriate props, backdrops, and lighting.
- Took photos from different angles and perspectives to capture perfect images.
- Consulted with supervisors to handle unusual problems and alter existing equipment.
Education
Jacksonville State University, Jacksonville, AL
Bachelor of Science from Clinical Psychology
05.2026
Skills
- Reservation coordination
- Exceptional communication
- Table Bussing
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
- Organization
- Teamwork and Collaboration
- Attention to Detail
casual reading
Reading can expand your knowledge, improve your memory, strengthen your brain, and reduce stress.
Hobbies
I enjoy crocheting, casual reading, and making beaded jewelry in my free time. Additionally, I am passionate about volunteering and regularly participate in community service activities.
Affiliations
- Southern Sociological Society
- Wesley Foundation
- PSI CHI
Timeline
Head Hostess, Server
Hokkaido Japanese Steak And Sushi Bar
08.2020 - Current
Photography Intern
ROC DRINKS
05.2019 - 07.2019
Jacksonville State University
Bachelor of Science from Clinical Psychology
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