Jaliyah Hankerson
Sebring
Summary
Dynamic manager with a proven track record at Burger King, excelling in team leadership and customer service. Enhanced operational efficiency through effective budget control and staff training, achieving significant improvements in customer satisfaction. Known for strong decision-making and organizational skills, fostering a productive and positive work environment.
Overview
4
4
years of professional experience
Work History
Manager
Burger King
08.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Sebring High School
Sebring, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Budget control
- Inventory management
- Positive attitude
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Attention to detail
- Reliable
- Computer Skills
- Phone skills
Accomplishments
- Supervised team of 6 staff members.
Timeline
Manager
Burger King
08.2021 - Current
Sebring High School
Similar Profiles
Andelina KlanacAndelina Klanac
Assistant Manager at King Food AB / Burger KingAssistant Manager at King Food AB / Burger King
SAMHITHA CHOWDARY PARUCHURISAMHITHA CHOWDARY PARUCHURI
Team Leader at Union Burger Ltd (Burger King)Team Leader at Union Burger Ltd (Burger King)
Md Bipul AliMd Bipul Ali
Assistant Manager at King Food AB (Burger King)Assistant Manager at King Food AB (Burger King)
Bryce GladueBryce Gladue
Assistant Manager at Burger King Londonderry (King MG Kitch inc)Assistant Manager at Burger King Londonderry (King MG Kitch inc)
Karilis CabreraKarilis Cabrera
Front Desk Receptionist at Florida Cancer SpecialistsFront Desk Receptionist at Florida Cancer Specialists