Jaliyah Johns
Student
Huntsville,TX
Summary
Experienced team member with 5 years of related experience. Familiar with Cashiering and Hosting and eager to bring knowledge to support business and customer needs. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. An energetic worker who's proficient in greeting guests, maintaining entryways, and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. A dependable leader focused on maximum productivity and quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
True Texas BBQ Line Worker
HEB Grocery Store
Huntsville, TX
09.2023 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Stocked, tagged, and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Built relationships with customers to encourage repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Team Member
Urban Air Trampoline Park
10.2019 - 11.2020
- Operated equipment to move heavy loads and maintain production levels.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations each month to provide optimal coverage and meet production goals.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Contributed to team success by completing jobs quickly and accurately.
- Lifted, stacked and transported boxes weighing up to 50 pounds.
- Quickly adapted plans and adjusted equipment to maintain high standards of functionality and safety.
Host
Saltgrass Steakhouse
01.2020 - 04.2020
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Documented reservations and communicated changes to guests.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 15%.
Cashier
Spring Creek Barbecue
08.2018 - 11.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Education
High School Diploma -
Ralph H. Poteet High School
Mesquite, TX 08.2017 - 06.2020
Bachelor of Science - Biomedical Science
Sam Houston State University
Huntsville, TX 05.2001 -
Skills
Training and mentoring
Fluent in English
Cash Handling
Team Building
Sales expertise
Staff education and training
Team management
Certification
First Aid/CPR Certified
Timeline
True Texas BBQ Line Worker
HEB Grocery Store
09.2023 - Current
Host
Saltgrass Steakhouse
01.2020 - 04.2020
Team Member
Urban Air Trampoline Park
10.2019 - 11.2020
Cashier
Spring Creek Barbecue
08.2018 - 11.2019
High School Diploma -
Ralph H. Poteet High School
08.2017 - 06.2020
Bachelor of Science - Biomedical Science
Sam Houston State University
05.2001 -