- I enjoy helping others and giving back to the community
- Mindfulness Practices
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Photography
Jaliyah Markham
Tulsa,OK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
American Electric Power, AEP
Tulsa, OK
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Service Representative
Alorica
Tulsa, OK
09.2023 - 03.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
Assistant Manager
Family Dollar
Tulsa, OK
10.2021 - 08.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Monitored store security systems to detect any suspicious activity or theft attempts.
Customer Service Representative
Mcdonalds
Tulsa, OK
10.2018 - 12.2020
- Met daily customer service quotas with a focus on quality.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Processed orders and detailed transaction information to customers.
- Performed data entry tasks accurately and in a timely manner.
Education
High School Diploma -
East Central High School
Tulsa, OKSkills
- Customer service
- Active listening
- Time management
- Critical thinking
- Problem-solving
- Call center experience
- Decision-making
- Call center operations
- Call management
- Data entry
- Problem resolution
- Complaint handling
- Complaint resolution
Interests
Timeline
Customer Service Representative
American Electric Power, AEP
03.2025 - Current
Customer Service Representative
Alorica
09.2023 - 03.2025
Assistant Manager
Family Dollar
10.2021 - 08.2023
Customer Service Representative
Mcdonalds
10.2018 - 12.2020
High School Diploma -
East Central High School