Summary
Overview
Work History
Education
Timeline
Generic

Jaliyah McCloud

Kissimmee,FL

Summary

Meet a dedicated and highly skilled professional renowned for their exceptional customer service abilities. This individual goes above and beyond to ensure customer satisfaction, consistently delivering outstanding service. Known for their unwavering commitment, they are always ready to work extended hours, showcasing a remarkable work ethic and a willingness to go the extra mile.

Not only does this dedicated worker excel in providing top-notch service, but they also possess a strong appetite for learning. Eager to acquire new skills and knowledge, they demonstrate a proactive approach to professional development. Their adaptability and openness to embracing new challenges make them an invaluable asset to any team.

In essence, this individual is a powerhouse of dedication, customer service prowess, and a continuous learner, making them an ideal candidate for roles that demand a combination of outstanding service, flexibility, and a thirst for knowledge.

Overview

3
3
years of professional experience

Work History

Remote- Customer Service Representative - Full-Tim

Kelly Services
Davenport, FL
12.2022 - 10.2023
  • Handle customer inquiries via phone, email, and chat
  • Provide accurate and timely information to customers
  • Resolve customer issues in a professional and courteous manner
  • Document customer interactions and provide detailed notes for future reference
  • Achieve and maintain quality and performance goals
  • Stay up-to-date on product knowledge and company policies

Online Customer Service Consultant

Amazon
Davenport , FL
02.2021 - 11.2022
  • Processing returns by following company policies and procedures
  • Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills
  • Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed
  • Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods
  • Receiving and processing orders for products or services from customers via phone, email, live chat, or other communication platforms
  • Performing other clerical tasks such as filing documents in electronic storage systems or paper filing systems
  • Processing payments by taking credit card information over the phone or online through websites such as PayPal or Amazon Payments
  • Providing information about products or services via email or social media channels such as Facebook or Twitter
  • Handling customer complaints regarding orders that were damaged or incorrect

Education

High School Diploma -

Liberty High School
Kissimmee, FL
06.2022

Timeline

Remote- Customer Service Representative - Full-Tim

Kelly Services
12.2022 - 10.2023

Online Customer Service Consultant

Amazon
02.2021 - 11.2022

High School Diploma -

Liberty High School
Jaliyah McCloud