Jaliyah Ross
Chattanooga,TN
Summary
Organized Patient Service Representative with 1 1/2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Erlanger Baroness Hospital
975 East Third Street, Chattanooga, TN 37403
12.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Cashier
Walmart
Chattanooga, TN
04.2020 - 02.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Business
Chattanooga State Community College
Chattanooga, TN05.2026
Skills
- Appointment Scheduling
- Insurance verifying
- Medical insurance
- Scheduling appointments
- Insurance Verification
- Payment Collection
- Customer Service
- Multitasking and Organization
Timeline
Patient Service Representative
Erlanger Baroness Hospital
12.2023 - Current
Cashier
Walmart
04.2020 - 02.2023
Business
Chattanooga State Community College