Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jaliyah Simmons

Landis,North Carolina

Summary

Compassionate Patient Access Registrar well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

7
7
years of professional experience

Work History

Patient Access Registrar

Atrium Health
Concord , NC
04.2023 - Current
  • Provides helpful support to patients and visitors in a courteous manner.
  • Verifies insurance eligibility and collected co-payments and/ or past due balances as required.
  • Performs data entry of demographic, financial, and insurance into the system.
  • Ensures all patient registration forms were completed accurately and efficiently.

Sales Team Manager

Hibbett Sports
05.2021 - 03.2023
  • Overall store operations management, employee recruitment, employee training and evaluation, and work results follow-up.
  • Managed a team of 10+ sales representatives, providing feedback on performance and coaching when needed.
  • Trained new hires on company policies, procedures, and processes related to sales operations.

Team Lead

Bojangles
08.2017 - 09.2019
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Assisted in resolving customer complaints quickly and efficiently.

Education

Bachelor of Science - Psychology

University of North Carolina At Charlotte
Charlotte, NC
12-2024

Skills

  • Customer Service
  • Marketing
  • Team Leadership
  • Relationship Building
  • Management and Office Administration
  • Patient Registration
  • Insurance Verification
  • Multitasking and Organization

Accomplishments

  • Patient Access Preceptor- Assists with recruiting, onboarding, and training processes for new hires.
  • RTE Academy- In depth insurance training, used this learning to assist other teammates with any insurance inquires.
  • Change Champion- Help educate teammates about upcoming changes. Serve as a communication link between teammates and the Change Management team.
  • Worked as a resource teammate during the Atrium Health and Wake Baptist merge Go-Live.

Timeline

Patient Access Registrar

Atrium Health
04.2023 - Current

Sales Team Manager

Hibbett Sports
05.2021 - 03.2023

Team Lead

Bojangles
08.2017 - 09.2019

Bachelor of Science - Psychology

University of North Carolina At Charlotte

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Jaliyah Simmons