Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE SANTIAGO

Waterbury,CT

Summary

Professional Team Lead Medical Assistant and Front-End Supervisor seeking employment where I can utilize my skills and experience of 9 years. Eager to learn and teach with the ability to adapt quickly to a challenging environment. Experience and ability to WFH.

Overview

13
13
years of professional experience

Work History

Medical Assistant

Alliance Medical
08.2022 - Current
  • Interview and record patient's medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient's examinations, ensure rooms are sterilized and neat
  • Experience in Family Medicine
  • Prepare and administer medication as directed by physicians
  • Authorize drug refills as per physician's request
  • Perform EKG, Hearing test, Vision Test, Drug testing, Laser treatment and PFT
  • Explain treatments procedures, medications, diets, or physician's instructions to patients
  • Coordinate with medical offices to obtain medical clearances
  • Train oncoming staff, set schedules and break times
  • Coordinate appointments
  • Answer and direct calls accordingly
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Medical Assistant II/ Surgical Coordinator

Mt Sinai Hospital
01.2021 - 07.2022
  • Interview and record patient's medical history, vital statistics, or information such as test results in medical records
  • Experience in Neurosurgery
  • Knowledge of EHR, TCMS, Epic, All Scripts
  • Verify Insurance and demographics
  • Explain treatments procedures, medications, diets, or physician's instructions to patients
  • Work independently with minimal supervision to coordinate outpatient surgical appointments
  • Meet with patients via telephone or in person to coordinate medical clearance appointments
  • Coordinate with medical offices to obtain medical clearances
  • Ability to work from home as a medical surgical coordinator
  • Train oncoming staff, set schedules and break times
  • Coordinate appointments
  • Answer and direct calls accordingly
  • Experience working from home, coordinating appointments, physician's schedules and routing calls.

COVID-19 Screener

Netflix
11.2020 - 12.2020
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.

Medical Assistant / Coordinator

Mi Doctor Urgent Care
09.2019 - 09.2020
  • Interview and record patient's medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient's examinations, ensure rooms are sterilized and neat
  • Experience in Urgent Care setting
  • Collect blood tissue via venipuncture, collect other laboratory specimens and prepare them for testing
  • Perform EKG, Hearing test, Vision Test, Drug testing, Laser treatment and PFT
  • Knowledge of EHR, TCMS, Epic, All Scripts
  • Verify Insurance and demographics
  • Collect co-pays and balances
  • Explain treatments procedures, medications, diets, or physician's instructions to patients
  • Train oncoming staff, set schedules and break times
  • Coordinate appointments
  • Answer and direct calls accordingly
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Team Lead Medical Assistant

Medalliance Medical Services
03.2015 - 01.2020
  • Interview and record patient's medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient's examinations, ensure rooms are sterilized and neat
  • Experience in Family Medicine Infectious disease, Dermatology, Pain Management, Orthopedics, Pediatrics, Neurosurgery
  • Prepare and administer medication as directed by physicians
  • Collect blood tissue via venipuncture, collect other laboratory specimens and prepare them for testing
  • Authorize drug refills as per physician's request
  • Perform EKG, Hearing test, Vision Test, Drug testing, Laser treatment and PFT
  • Knowledge of preparing vaccines and C.I.R
  • Knowledge of EHR, TCMS, Epic, All Scripts
  • Verify Insurance and demographics
  • Collect co-pays and balances
  • Explain treatments procedures, medications, diets, or physician's instructions to patients
  • Work independently with minimal supervision to coordinate outpatient surgical appointments
  • Meet with patients via telephone or in person to coordinate medical clearance appointments
  • Coordinate with medical offices to obtain medical clearances
  • Ability to work from home as a medical surgical coordinator
  • Train oncoming staff, set schedules and break times
  • Coordinate appointments
  • Answer and direct calls accordingly
  • Experience working from home, coordinating appointments, physician's schedules and routing calls.

Front End Supervisor

K-Mart
11.2011 - 09.2018
  • Supervising and overseeing cashiers and front desk staff
  • Train oncoming cashiers and staff
  • Monitoring sales
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Solving crises
  • Delegated job duties to employees
  • Maintaining the safety and cleanliness of the front desk
  • Assisted customers with store and product complaints
  • Maintaining the cash flow of my safe and floor
  • Recommend or execute personnel actions, such as hirings, evaluations, and promotions
  • Delegated work schedules and lunch schedules.

Education

Medical Assistant -

Sanford Brown Institute

Associate of Applied Science - Nursing

Naugatuck Valley Community College
Waterbury, CT
05.2025

Skills

  • Bilingual in English and Spanish
  • Ability to work independently
  • Ability to handle multiple tasks simultaneously
  • Strong customer relation skills
  • A positive and confident personality blended with a strong work ethic
  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge

Timeline

Medical Assistant

Alliance Medical
08.2022 - Current

Medical Assistant II/ Surgical Coordinator

Mt Sinai Hospital
01.2021 - 07.2022

COVID-19 Screener

Netflix
11.2020 - 12.2020

Medical Assistant / Coordinator

Mi Doctor Urgent Care
09.2019 - 09.2020

Team Lead Medical Assistant

Medalliance Medical Services
03.2015 - 01.2020

Front End Supervisor

K-Mart
11.2011 - 09.2018

Medical Assistant -

Sanford Brown Institute

Associate of Applied Science - Nursing

Naugatuck Valley Community College
NICOLE SANTIAGO