Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Jaliyah Simmons

China Grove,NC

Summary

PFS Specialist with experience in healthcare, adept at enhancing patient care through strategic problem-solving and effective communication. Proven track record in leading onboarding and training initiatives, while optimizing timekeeping systems and managing department reports. Committed to leveraging skills in patient access to foster efficient operations and exceptional service delivery.

Overview

4
4
years of professional experience

Work History

PFS Specialist

Atrium Health Cabarrus ED & Family Center
08.2024 - Current
  • Teammate Engagement- Fostering connections among teammates and patients through daily rounding, which strengthens team unity. Collaborating with the leadership team, efforts are made to organize team outings and create engagement boards within facilities to enhance morale.
  • Interviewing- Conducts phone screenings for potential candidates, coordinates interview schedules, and provides support in making hiring decisions.
  • Scheduling- Provides assistance in constructing and posting schedules, as well as updating ShiftSelect to maintain optimal staffing levels.
  • Epic Downtime- Experience with managing multiple Epic downtimes, ensuring that operations continue smoothly during these periods.
  • Performance- Metrics are compiled and shared weekly to pinpoint areas for improvement while also recognizing teammates' successes.
  • Reporting- Daily audits and reports are conducted to guarantee accurate data management and adherence to compliance standards.
  • Compliance- Conducts annual fit test for teammates to ensure that all individuals meet compliance and safety standards.

Patient Access Registrar

Atrium Health Cabarrus ED
04.2023 - 08.2024
  • Patient Access Preceptor- Assists with recruiting, onboarding, and training processes for new hires.
  • Symplr Champion- Help educate teammates about changes with our timekeeping system. Serve as a communication link between teammates and the Symplr Management team.
  • RTE Academy- In depth insurance training, used this learning to assist other teammates with any insurance inquiries.
  • Worked as a resource teammate during the Atrium Health and Wake Baptist merge Go-Live.
  • Responsible for multiple reports within our department- Consent Audit, RTE Report, Seating Assignment.
  • Assist with leading 3rd shift Huddles for our team.

Sales Team Manager

Hibbett Sports
05.2021 - 03.2023
  • Overall store operations management, employee recruitment, employee training and evaluation, and work results follow-up.
  • Managed a team of 10+ sales representatives, providing feedback on performance and coaching when needed.
  • Trained new hires on company policies, procedures, and processes related to sales operations.

Education

Bachelor of Science - Psychology

University of North Carolina At Charlotte
Charlotte, NC
12.2024

Accomplishments

  • 2025 PALS Cohort Graduate- Patient Access Leadership developmental series
  • 2x WOW Card Recipient- received this recognition from ED staff and patient visitor for displaying exceptional patient care
  • Teammate Spotlight- nominated by teammates to receive this recognition for displaying leadership qualities and a positive attitude

Timeline

PFS Specialist

Atrium Health Cabarrus ED & Family Center
08.2024 - Current

Patient Access Registrar

Atrium Health Cabarrus ED
04.2023 - 08.2024

Sales Team Manager

Hibbett Sports
05.2021 - 03.2023

Bachelor of Science - Psychology

University of North Carolina At Charlotte

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