Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Hi, I’m
Jaliyah Washington
Baker,LA
Summary
Overview
2
years of professional experience
1
Certification
Work History
Mcdonalds Restaurant
Mcdonalds Manager
01.2022 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Kool Smiles Dental
Dental Assistant
06.2020 - 01.2021
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
Southern University And A & M CollegeBaton Rouge, LA
Mass Communications from Broadcast Journalism
05.2025
University Overview
- Archways to Opportunities Scholarship Recipient
- Professional Development: Media
- 3.8 GPA
Central High SchoolBaton Rouge, LA
High School Diploma
05.2020
University Overview
Skills
- Managing Reception
- Issue and Conflict Resolution
- Managing Cash Register
- Administration and Reporting
- Strategic Planning
- Employee Coaching and Motivation
- Visitor and Customer Relations
- Call Answering and Routing
- Data Entry and Database Software
- Computer Proficiency
- Telephone Answering
Accomplishments
Accomplishments
- Improved revenue 20% by following up with insurance providers on outstanding bills.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved PowerPoints by introducing Microsoft & Google powerpoint for presentation tasks.
- Improved customer satisfaction ratings by 9% by building customer relations.
Certification
- Licensed Dental Assistant -3 years
- Certified Food & Beverage Handler, - 8 months
- X-ray Certified -2 years
- BLS Certified- 2 years
Languages
Spanish
Professional Working
Timeline
Mcdonalds Manager
Mcdonalds Restaurant
01.2022 - Current
Dental Assistant
Kool Smiles Dental
06.2020 - 01.2021
Southern University And A & M College
Mass Communications from Broadcast Journalism
Central High School
High School Diploma
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