Summary
Overview
Work History
Education
Skills
Awards
Internship Experience
Volunteer Activities
Timeline
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Jalon Smith

Houston,TX

Summary

Well-rounded leader willing to take on new or increased level of responsibilities to enhance team success and successful at managing multiple priorities . Proven leader and technical expert, adept at enhancing customer experiences and streamlining operations, showcased during tenure at Best Buy. Excelled in malware removal and technical support, leveraging strong analytical and problem-solving skills. Skilled in management and technology, including Microsoft Suite and social media tools, driving significant business improvements and team development. . Also diligent and responsible with over eight years of experience in great customer service.

Overview

6
6
years of professional experience

Work History

Associate Banker

JPMorgan Chase
01.2024 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.

Lead Geek Squad Associate

Best Buy
02.2021 - 11.2023
  • Engaged with customers to build rapport and loyalty.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Tested new software and hardware prior to deployment.
  • Used ticketing systems to manage and process support actions and requests.

Assistant Manager

Old Navy
09.2018 - 01.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Track data in order to keep up with conversion of the store.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

Bachelor of Science - Technical Writing, Minor in Communication

University Of Houston - Downtown
Houston, TX
05.2024

Skills

  • Management: Hiring Process, Mentoring , Time management, Budge Tracking, Marketing, and Event organization
  • Social Media Tools: Proficient in Instagram, LinkedIn,Youtube, and X also known as twitter
  • Computer: Microsoft Teams, Outlook, Word, PowerPoint, Excel, Google Drive, Docs, Sheets, Forms, and Formstack
  • Academic Software: Sharepoint, Customer Relations Management, Symplicity, PeopleSoft, Navigate, iStar, iServiceDesk, Footprints, and Titanium
  • Personal skills: Troubleshooting,Analytical, Prioritization,Independent,Communication, Problem Solving,Responsible,Public Speaking,Data Analysis,Leadership,Good work ethic,Dependable, Technical Support, and Data Entry

Awards

  • 7,000$ Gators Pledge Scholarship (Each Semester)
  • 5,000$ Astros Foundation scholarship from Minute Maid (2020)
  • 3,000$ ASK Teen leadership scholarship from City of Houston (2020)
  • 3,000$ ASK Sports scholarship from city of Houston (2019)

Internship Experience

City of Houston Parks and Recreations Department  August 2023- February 2024

Technical Writing intern, Houston,TX                                                     

  • Presented new technology and drafted white papers and other technical documents to complete packages.
  • Composed company related documents like proposals, brochures, social media campaigns, business letters, and flyers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Organized material to research and complete writing tasks.

Volunteer Activities

Garden Villas Community Center (Oct 2009-Present)

  • Helped out with keeping the environment clean for the senior citizens
  • Instructed different activities for the younger kids
  • Assisted with preparing/cleaning up for rentals
  • Fed the homeless

South Belt Church (Jan 2017-present)

  • Introduced people to Christ
  • Coordinated with youth members for different mission trips
  • Cleaned up around church after large gatherings
  • Assisted with tide distributions
  • Recruited members

Timeline

Associate Banker

JPMorgan Chase
01.2024 - Current

Lead Geek Squad Associate

Best Buy
02.2021 - 11.2023

Assistant Manager

Old Navy
09.2018 - 01.2021

Bachelor of Science - Technical Writing, Minor in Communication

University Of Houston - Downtown

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Jalon Smith