Jaloni Staten
San Antonio
Summary
Motivated and results-driven retail leader with a proven track record in team development, operational efficiency, customer experience, and merchandising. Over five years of progressive leadership in high-volume retail and service environments. Passionate about delivering exceptional customer service, driving sales, and developing high-performing teams. Brings hands-on experience from both customer-facing and back-end operations, with a strong focus on team motivation, brand standards, and operational excellence.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work History
Assistant Manager
Crumbl Cookies
West Linn
02.2025 - Current
- Led store operations, driving team productivity and elevating customer satisfaction to a 95% rating.
- Created and implemented effective training and onboarding processes, reducing ramp-up time for new hires.
- Managed scheduling and task delegation for a team of 15+ employees, maintaining optimal labor coverage and performance.
- Oversaw employee evaluations, using feedback systems to improve team efficiency and engagement.
- Fostered a culture of innovation by introducing forward-thinking strategies and encouraging adaptability.
- Handled financial procedures, ensuring compliance and accuracy in daily sales, cash handling, and reporting.
Maintenance Manager trainee
Penske Truck Leasing
Portland
05.2022 - 02.2025
- Managed maintenance operations for diverse fleet of vehicles and equipment.
- Coordinated repair schedules to minimize downtime of rental trucks.
- Trained team on safety protocols and effective maintenance practices.
- Managed a shop of 5+ team members, overseeing scheduling, inventory, and communication between customers, technicians, and supervisors.
- Strengthened operational efficiency by troubleshooting issues, managing repair logistics, and maintaining OSHA standards.
- Provided exceptional customer communication, improving client trust and service reputation.
Automotive Technician
Tesla
Portland
09.2022 - 03.2023
- Diagnosed vehicle issues using advanced diagnostic equipment and software.
- Performed routine maintenance on electric and hybrid vehicles to ensure optimal performance.
- Collaborated with team members to troubleshoot complex electrical systems in vehicles.
- Delivered high-level diagnostics and service, with attention to customer satisfaction and safety.
- Assisted team members, driving collaboration and fostering a learning culture.
- Maintained a clean and organized service environment, aligned with premium brand standards.
Retail Merchandiser
Red Bull
Grand Prairie
01.2022 - 07.2022
- Organized product displays to enhance brand visibility and appeal.
- Collaborated with retail staff to ensure proper product placement and presentation.
- Conducted inventory audits to maintain accurate stock levels and reduce discrepancies.
- Merchandised over 15 store locations, ensuring high visual standards and accurate promotional displays.
- Tracked stock levels, monitored sales trends, and maintained product rotation to minimize waste.
- Developed strong relationships with store managers to enhance in-store presence and product placement.
- Demonstrated key retail strengths: organization, accountability, teamwork, and adaptability.
Tire Technician
Discount Tire
Vancouver
11.2020 - 12.2021
- Inspected tires for wear, damage, and proper inflation.
- Mounted and balanced tires on various vehicles.
- Operated tire-changing equipment safely and efficiently.
- Managed workflow and team coordination for a five-person crew in a high-volume environment.
- Delivered responsive, knowledgeable customer service and built trust through transparency in recommendations.
- Maintained safety standards and proper inventory levels to streamline operations.
Warehouse Worker
City Liquors
Portland
06.2020 - 11.2020
- Operated forklifts to efficiently move inventory within the warehouse.
- Organized stock to ensure easy access and inventory management.
- Loaded and unloaded shipments according to safety standards.
Customer Sales and Service Expert
Burger King, Krispy Kreme, short stop
Austin
01.2019 - 06.2020
- Assisted customers with product inquiries and service requests.
- Handled customer complaints and resolved issues promptly.
- Guided customers through product selection and purchasing processes.
Education
Associate of Science - Business
Universal Technical Institute
Dallas, TX 08.2021 - 09.2022
Legacy High School
Vancouver, WaSkills
- Team management
- Employee training
- Financial reporting
- Customer service
- Scheduling management
- Inventory management
- Performance evaluation
- Time management
Timeline
Assistant Manager
Crumbl Cookies
02.2025 - Current
Automotive Technician
Tesla
09.2022 - 03.2023
Maintenance Manager trainee
Penske Truck Leasing
05.2022 - 02.2025
Retail Merchandiser
Red Bull
01.2022 - 07.2022
Associate of Science - Business
Universal Technical Institute
08.2021 - 09.2022
Tire Technician
Discount Tire
11.2020 - 12.2021
Warehouse Worker
City Liquors
06.2020 - 11.2020
Customer Sales and Service Expert
Burger King, Krispy Kreme, short stop
01.2019 - 06.2020
Legacy High School