Summary
Overview
Work History
Education
Skills
Timeline
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Jalonte Mckinney

Chadbourn,NC

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Skilled laborer with background in freight, stock, and material moving. Have experience in safely handling materials, operating equipment, and ensuring efficiency in warehouse settings. Strong organizational skills with ability to prioritize tasks effectively for smooth operations. Made impact by streamlining inventory processes, reducing turnaround time for loading and unloading shipments.

Overview

6
6
years of professional experience

Work History

Sales Associate

Belks
Whiteville, NC
10.2024 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Computed purchases and received and processed cash or credit payment.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Overnight Stocker

Walmart
Wilmington, NC
01.2023 - 11.2024
  • Received and stocked merchandise in a timely manner.
  • Assessed floor displays to restock merchandise.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Organized shelves, racks and bins to ensure product availability.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Updated pricing and sales signs to promote merchandise.

Customer Care Representative

TRUIST
Whiteville, NC
03.2024 - 10.2024
  • Collaborated with other departments to ensure proper resolution of fraud claims.
  • Served as primary contact for fraud claim inquiries.
  • Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
  • Utilized advanced analytics tools to monitor transactions in real-time, reducing the incidence of fraud.
  • Used multiple data sources to derive end-to-end fraud performance metrics.

Sales Associate

Lowes Hardware
Whiteville, NC
11.2023 - 03.2024
  • Operated equipment and machinery according to safety guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Developed promotional strategies to increase sales volume.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Sales Associate

Cricket Wireless
Whiteville, NC
01.2022 - 04.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided accurate information about products, prices and services.
  • Computed purchases and received and processed cash or credit payment.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Collected payments and provided accurate change.

Work From Home Agent

Paramount Pictures
Atlanta, GA
03.2021 - 03.2022
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted customers with product selection based on individual needs.
  • Developed trust relationships with customers to ensure repeat business opportunities.
  • Collected deposits or payments and arranged for billing.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.

Forklift Operator

Atlantic Packaging Products
Tabor City, NC
01.2019 - 02.2020
  • Operated power material handling equipment to accurately select and palletize loads.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Moved levers or controls of lifting devices to load, unload or stack material.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Operated forklifts to transport materials between loading, processing, and storage areas.

Education

Associate of Applied Science - Billing

Ultimate Medical Academy
Clearwater, FL
01-2026

High School Diploma -

Whiteville High School
Whiteville, NC
06-2015

Skills

  • Verbal and written communication
  • Multi-tasking strength
  • Retail loss prevention
  • Upselling
  • Order processing
  • Teamwork and collaboration
  • Cash handling accuracy
  • Payment processing
  • Sales goals attainment
  • Flexible schedule
  • Cash handling
  • Stocking and receiving
  • Shipment processing
  • Product sales
  • POS system operation
  • Customer service
  • Excellent communication skills
  • Written and oral communication skills

Timeline

Sales Associate

Belks
10.2024 - Current

Customer Care Representative

TRUIST
03.2024 - 10.2024

Sales Associate

Lowes Hardware
11.2023 - 03.2024

Overnight Stocker

Walmart
01.2023 - 11.2024

Sales Associate

Cricket Wireless
01.2022 - 04.2022

Work From Home Agent

Paramount Pictures
03.2021 - 03.2022

Forklift Operator

Atlantic Packaging Products
01.2019 - 02.2020

Associate of Applied Science - Billing

Ultimate Medical Academy

High School Diploma -

Whiteville High School

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Jalonte Mckinney