Jalpa Chhabra
Guttenberg,NJ
Summary
Dedicated Front Office Manager with proven expertise in customer relations and workflow optimization, ensuring seamless operations and exceptional guest experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Manager
Vital & Singh
Broadway, NY
07.2023 - 01.2026
- Managed front desk operations, ensuring exceptional guest experiences and seamless check-in/out processes.
- Trained and mentored front office staff, enhancing team performance and service quality.
- Implemented efficient scheduling systems, optimizing staff allocation and reducing wait times for guests.
- Resolved guest inquiries and concerns promptly, maintaining high levels of customer satisfaction.
Marketing Manager
RCUBE International
Ashok Vihar , ND
01.2017 - 12.2022
- Developed and implemented integrated marketing campaigns that enhanced brand visibility and engagement.
- Analyzed market trends to identify new opportunities for product positioning and growth strategies.
- Led cross-functional teams to execute promotional events, driving customer acquisition and retention efforts.
- Managed digital marketing initiatives, optimizing SEO and content strategies for increased web traffic.
CEO
BENBO
Saket, ND
01.2014 - 12.2016
- Developed strategic initiatives to drive company growth and market expansion.
- Led cross-functional teams to enhance operational efficiency and productivity.
- Established performance metrics to assess organizational effectiveness and employee engagement.
- Fostered innovation by implementing new technologies and processes across departments.
Education
High School Diploma -
Symbiosis Center For Distance Learning
Pune, IndiaBachelor of Arts -
Delhi University
Delhi, IndiaNo Degree - Legal And VRI Interpreting
Interpreter And Training Programs
Masachussets, USA07.2025
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
Accomplishments
- Achieved certification through the Institute of Courseera for Advanced Excel, June 2025
- Achieved Communication skills by completing 40 hrs Interpreting Course with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer issue which led to Growth.
Certification
- Interpreter Training - 40 hrs
- Legal Interpreting , Interpreting and Training - 23 hrs
- Video Remote Interpreting, Interpreting and Training -17 hrs
- Content writing - Certified content writer Certification
-
Languages
Hindi
Punjabi
Professional Working
Urdu
Professional Working
Timeline
Front Office Manager
Vital & Singh
07.2023 - 01.2026
Marketing Manager
RCUBE International
01.2017 - 12.2022
CEO
BENBO
01.2014 - 12.2016
High School Diploma -
Symbiosis Center For Distance Learning
Bachelor of Arts -
Delhi University
No Degree - Legal And VRI Interpreting
Interpreter And Training Programs