Janice Altemus

Roseville,CA

Overview

years of professional experience

Certifications/Licenses

Summary

High-performing Operations Lead and Security Coordinator with 10+ years of leadership experience in highly regulated financial and healthcare environments. Specialist in Risk Mitigation, Fraud Detection, and Operational Auditing. Proven track record managing multisite branch clusters, high-volume asset inventory, and diverse teams of 15+. Authorized to approve high-value transactions and oversee complex security protocols while ensuring strict adherence to state and federal compliance.

Skills

Operations: Multisite Management, Security Coordinator Authority, Audit Strategy, Workforce Scheduling
Compliance: Anti-Money Laundering (AML), BSA Protocols, Identity Verification, HIPAA/Data Privacy

Technical: SAP Concur, Ariba Procurement, Salesforce CRM, Microsoft Excel

Work History

Branch Operations Lead

JPMorgan Chase

Sacramento, California

06.2022 - Current

Serve as Manager on Duty with Security Coordinator access; authorized to investigate and approve complex financial transactions to mitigate risk and prevent fraud.
Managed a two-branch cluster (Apr 2023 – Nov 2024), maintaining strict dual-control protocols and oversight of high-risk operational areas across multiple sites.
Conducted recurring audits for 11 cashboxes, 2 main vaults, and 6 ATMs across the cluster to ensure inventory accuracy and identify operational discrepancies.
Directed branch procurement via Ariba and managed internal expense reporting and travel mileage through SAP Concur for a large regional team.
Mentored and developed a combined staff of 15 personnel, focusing on identity verification, suspicious activity recognition (SAR), and strict operational compliance.

Home Lending Specialist

JPMorgan Chase

Oakland, California

01.2021 - 06.2022

Performed federal regulatory reviews as an NMLS professional to ensure loan documentation accuracy and compliance with lending laws.
Audited client financial files for inconsistencies and red flags during the mortgage application process to protect against fraud.
Coordinated with underwriting teams to verify sensitive financial data and ensure the integrity of the loan pipeline.

Personal Banker

JPMorgan Chase

Antioch, California

09.2017 - 01.2021

Managed high-tier accounts and served as a Notary Public for the authentication of sensitive legal and financial documents.
Identified and escalated suspicious account activity or potential "structuring" while managing client financial assessments.
Mentored the teller line on complex transaction procedures, focusing on identity verification and risk mitigation.

Lead Teller Operations Specialist

JPMorgan Chase

Danville, California

09.2015 - 09.2017

Designated Security Coordinator responsible for branch opening/closing protocols, alarm system integrity, and facility safety.
Supervised vault logistics and balanced daily Federal Reserve shipments with 100% accuracy while maintaining precise digital logs.
Managed staff scheduling and conducted training on operational security to ensure full branch compliance with bank policy.

Scheduling Coordinator

CVHCare Home Health

San Ramon, California

05.2015 - 09.2015

Managed regional logistics for 30+ clinicians while maintaining strict HIPAA data privacy and documentation standards.
Audited clinician travel logs and service records to ensure accuracy in billing and regional overhead reporting.
Acted as a primary liaison between hospital discharge planners and field staff, requiring high-level data accuracy and organization.

Teller

JPMorgan Chase

Lafayette, California

04.2014 - 05.2015

Served as primary vault and ATM custodian, responsible for the secure replenishment and balancing of cash machines.
Identified and escalated potential fraud through diligent review of negotiable instruments and account activity.
Executed high-volume financial transactions with a focus on speed, accuracy, and strict identity verification.

Education

Associate of Arts -

Heald College

04-2014

Associate of Applied Science - Medical Assisting

Heald College

07-2013

Certification

Notary Public | State of California | Commissioned: 2016–2021, 2025–2029
CCMA (Certified Clinical Medical Assistant) | NHA | Active since 2013
NMLS Registration | Active: 2017–2022