Jalyn Coleman
Highland Park ,MI
Summary
Dynamic customer service professional with a proven track record at the American Red Cross Blood Services, excelling in client relations and complaint handling. Skilled in appointment scheduling and data entry, I enhance donor engagement and satisfaction through effective communication and critical thinking, consistently improving service quality and operational efficiency.
Overview
2014
2014
years of professional experience
Work History
Customer Service Representative
American Red Cross Blood Services
- Assisted clients in scheduling blood donation appointments, ensuring smooth communication and customer satisfaction.
- Provided support during blood drives, enhancing operational efficiency through effective teamwork and coordination.
- Responded to inquiries regarding donation processes, delivering accurate information and fostering positive client relationships.
- Maintained records of donor interactions and feedback, contributing to improved service quality and donor engagement strategies.
- Educated potential donors on eligibility requirements, improving understanding and increasing participation rates in blood donation drives.
- Implemented best practices for donor care, enhancing overall experience and retention of repeat donors within the community.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Caregiver
Veterans Affairs Medical Center
- Assisted with daily living activities, ensuring comfort and safety for veterans.
- Administered medications according to prescribed schedules, maintaining accuracy in dosages.
- Collaborated with healthcare teams to develop personalized care plans for patients.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Provided emotional support and companionship, enhancing patient well-being and morale.
- Maintained cleanliness of living spaces, adhering to infection control protocols consistently.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Medical Assistant
American Red Cross
Detroit, MI
01.2004 - 06.2013
- Assisted in patient intake and medical history documentation.
- Managed appointment scheduling and maintained organized patient records.
- Supported clinical staff with routine procedures and patient care tasks.
- Educated patients on health services, promoting awareness and engagement.
- Streamlined office operations, improving workflow efficiency and patient satisfaction.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Certificate - Medical Assistant
Everest Institute
Detroit, MIAssociate of Science - Science
Wayne County Community College
Detroit, MI08.2016
Phlebotomy
Medrigjt, Inc
Ferndale, MI11.2006
Skills
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Call management
- Appointment scheduling
- Documentation
- Clerical support
- Technical support
- Account management
- Reading comprehension
Timeline
Medical Assistant
American Red Cross
01.2004 - 06.2013
Customer Service Representative
American Red Cross Blood Services
Caregiver
Veterans Affairs Medical Center
Certificate - Medical Assistant
Everest Institute
Associate of Science - Science
Wayne County Community College
Phlebotomy
Medrigjt, Inc