Jalyn Jackson
Eastpointe,MI
Summary
Results-driven professional with extensive experience in customer service and home care, showcased through roles at Advanced Customer Services and CLS. Proven track record in enhancing customer satisfaction through outstanding client relations and effective communication. Proficient in Microsoft Excel, with a strong ability to thrive in high-pressure environments, demonstrating adaptability and exceptional problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
In-Home Care Provider
Personal Accounting Services
Detroit, MI
02.2019 - Current
- Provide comprehensive care, including food preparation, bathing, and assistance with daily activities.
- Maintain accurate records of patient care and daily activities.
- Transport clients to medical appointments, and provide support during physical therapy sessions.
- Ensure clients' safety and comfort by assisting with transfers and mobility.
Customer Service Representative
Advanced Customer Services
Troy, MI
07.2024 - 08.2024
- Assisted customers with inquiries, concerns, and service-related issues through phone, email, and chat support.
- Resolved customer complaints in a professional and timely manner, maintaining high levels of customer satisfaction.
- Processed orders, returns, and exchanges efficiently while ensuring accurate information and data entry.
- Provided product recommendations and information, ensuring customers were well-informed about services and offerings.
Assembly Line Worker
Faurecia Interiors
Saline, MI
08.2020 - 11.2022
- Ensured smooth production line operations by managing material supplies and performing quality checks
- Gained extensive experience in automotive manufacturing processes, ensuring efficiency and quality
- Collaborated with team members to meet production goals and deadlines in a fast-paced environment
Inbound Shipping Receiver
Amazon DET1
Detroit, MI
06.2020 - 07.2020
- Managed inventory, receiving and properly storing incoming shipments
- Prepared customer orders and accurately packed items for shipping
- Loaded packages into trucks for timely delivery to customers
Education
Bachelor of Science - Finance
Wayne State University - Mike Ilitch School of Business
Detroit, MI02-2027
High School Diploma -
Mumford High School
Detroit, MI06.2017
Skills
- Customer service
- Client Relations
- Effective communication
- Active listening
- Problem solving
- Conflict resolution
- Heavy lifting
- Home care
- Personal assistance
- Warehouse operations
- Inventory Management
- Microsoft Excel
- Microsoft Word
- Basic bookkeeping
- Financial recordkeeping
- Reliable driver
- Time management
- Multitasking
- Data entry
- Order Processing
- Adaptability
- Patience
- High-pressure environments
- Mobility support
- Observational skills
Certification
- Certificate of Completion - Michigan Real Estate School
Timeline
Customer Service Representative
Advanced Customer Services
07.2024 - 08.2024
Assembly Line Worker
Faurecia Interiors
08.2020 - 11.2022
Inbound Shipping Receiver
Amazon DET1
06.2020 - 07.2020
In-Home Care Provider
Personal Accounting Services
02.2019 - Current
Bachelor of Science - Finance
Wayne State University - Mike Ilitch School of Business
High School Diploma -
Mumford High School