Jalyn Lanier
Springfield,IL
Summary
Hardworking individual with proven relationship-building and time management skills in any work environment. Successful at handling meeting expectations and going beyond. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate
Aldi
Springfield IL
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Team Member
Qdoba Eats
Springfield, IL
06.2023 - 02.2024
- Maintained cleanliness of dining area by wiping down surfaces, restocking utensils sweeping floors.
- Trained new team members on restaurant policies and procedures.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepped and prepared ingredients following recipes and portions to satisfy customers need.
- Catering services and delivery for restaurant.
Cashier/Sales Floor Associate
Sam’s Club
Springfield, IL
02.2023 - 11.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed, removed empty boxes.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Sales Floor Associate
Macy’s
Springfield, IL
11.2022 - 02.2023
- Organized and folded clothes to maintain cleanliness of sales floor.
- Assisted customers in locating items around the department store.
- Returned items customers chose to not go with to correct locations.
- Contributed to signing customers up for rewards and loyalty programs.
- Cleaned and returned clothes from fitting rooms.
Cashier/ Foot Wear Specialist
Dicks Sporting Goods
Springfield, IL
07.2021 - 11.2021
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Fitted customers, recommended shoes, and navigated a backroom to locate customers desired shoes.
Education
Some College (No Degree) - Business
Lincoln Land Community College
Springfield, ILHigh School Diploma -
Springfield High School
06-2022
Skills
- Customer Interaction
- Positive and Professional
- Merchandising Knowledge
- Cash Handling
- Multi-Tasking Strength
- Teamwork and Collaboration
Timeline
Sales Associate
Aldi
02.2024 - Current
Restaurant Team Member
Qdoba Eats
06.2023 - 02.2024
Cashier/Sales Floor Associate
Sam’s Club
02.2023 - 11.2023
Sales Floor Associate
Macy’s
11.2022 - 02.2023
Cashier/ Foot Wear Specialist
Dicks Sporting Goods
07.2021 - 11.2021
Some College (No Degree) - Business
Lincoln Land Community College
High School Diploma -
Springfield High School