Jalyn Patterson
Chicago,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Cashier/Sales Floor Support/Stock/Markdowns
Nordstrom Rack
Norridge, IL - Oakbrook, IL - Chicago, IL
01.2018 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Answered and directed incoming calls.
- Worked closely with shift manager and team members to solve problems and handle customer concerns.
- Collaborated with team members through email and virtual meeting.
- Processed orders, refunds and resolved transaction issues.
- Perform daily department maintenance task including re-merchandising, price markdown and merchandise
- Resolved issues and troubleshooting technical problems.
- Helping customers with online order pickup.
- Handle customer questions or complaints in store or by phone and provide alternatives and/or solutions to ensure resolution
- Adapted quickly to new software and changing priorities.
Cashier/Assistant Store Manager/Key Holder
Iconic Boutique
Chicago, IL
01.2016 - 01.2018
- Hiring/Training
- Clean display cases, shelves, and floor
- Counting register at the end of shift to ensure accuracy with paper and computer receipts
- In charge of opening and closing the store.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Cashier/Bag Clerk/Sales Floor Cook
Brothers
Chicago, IL
01.2015 - 01.2016
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in aisles.
Education
Friedrich Von Steuben Metropolitan Science Center
2014
Skills
- Time Management
- Cash Register Systems
- Ordering Procedures
- Microsoft Office
- Staff Training
- Leadership
- Refunds and Exchanges
- Data Entry
- Critical Thinking
- Handling Payments
- Team Management
- Video Conferencing
Timeline
Cashier/Sales Floor Support/Stock/Markdowns
Nordstrom Rack
01.2018 - Current
Cashier/Assistant Store Manager/Key Holder
Iconic Boutique
01.2016 - 01.2018
Cashier/Bag Clerk/Sales Floor Cook
Brothers
01.2015 - 01.2016
Friedrich Von Steuben Metropolitan Science Center