Jalyn Perez
Killeen,TX
Summary
Experienced Partner bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
6
6
years of professional experience
Work History
Cross Functional Team Member
H-E-B
08.2021 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified merchandise for proper prices and labels.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Receiver
Academy Sports + Outdoors
05.2021 - 07.2021
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures.
- Kept work areas clean, safe, and organized.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Pharmacy Customer Service Representative
Target
05.2019 - 06.2021
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Animal Science
Texas State University
San Marcos, TX05-2025
Skills
- Customer-focused complaint resolution
- Customer engagement techniques
- Quality assessment proficiency
- Experience with POS technology
- Analytical problem-solving
- Strategic team engagement
- Efficiency enhancement
- Collaboration and teamwork
- Cultivating strong Partnerships
Timeline
Cross Functional Team Member
H-E-B
08.2021 - Current
Receiver
Academy Sports + Outdoors
05.2021 - 07.2021
Pharmacy Customer Service Representative
Target
05.2019 - 06.2021
Bachelor of Science - Animal Science
Texas State University
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