Zackery DeFazio
Godley
Summary
Dynamic retail professional with extensive experience at HEB, excelling in inventory management and customer service. Proven ability to enhance product availability and maintain cleanliness standards, while effectively collaborating with team members. Skilled in cash handling and equipped with strong organizational skills, consistently delivering results in fast-paced environments.
I am quick to adapt, and a fast learner, regardless of the task at hand.
Overview
8
8
years of professional experience
Work History
Cross Functional Team member
HEB
Burleson
07.2019 - Current
- My job duties includes proper rotation and stocking of products in the whole store to ensure the quality and freshness of said products.
- My duties also include working product from pallets and risers across the entire store, helping in departments that are understaffed or are experiencing too much customer traffic to deal with it on their own, making sure product is properly stored whether that is on the risers, shelves, or in the ware room.
- Assisted customers in locating products throughout the store.
- Maintained cleanliness and organization of shelves and displays.
- Operated cash register, processing transactions accurately and efficiently.
- Supported inventory management by monitoring stock levels and reporting shortages.
- Collaborated with team members to ensure efficient service during peak hours.
- Worked hard to learn required tasks quickly to maximize performance.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Identified opportunities for process improvements within the department.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Dairy Stocker
HEB Grocery Store
Burleson
06.2023 - 01.2026
- Stocked dairy shelves with fresh products to ensure availability.
- Monitored product expiration dates and removed expired items promptly.
- Assisted customers by answering questions about dairy products and promotions.
- Maintained cleanliness of dairy section, following health and safety standards.
- Collaborated with team members to restock inventory during busy periods.
- Operated equipment for moving and organizing dairy products efficiently.
- Collaborated with other departments within the store to ensure smooth operations.
- Followed food safety policies for handling perishable items properly.
- Organized shelves, rotated stock, and faced products to ensure freshness.
- Communicated effectively with supervisors about any discrepancies or problems encountered during shift.
- Utilized a hand-held scanner for checking prices and entering data into the system.
- Assisted in training new employees on how to properly handle dairy products.
- Conducted regular inventories of dairy products.
- Assisted customers with locating desired items in the dairy department.
- Lifted materials of varied weights on regular basis.
- Routinely operate pallet jacks to organize and condense product.
Guest Advocate
Target
Burleson
10.2019 - 01.2020
- My main job was to gather carts from the lot and around the store to replenish shopping carts for customers.
- My secondary job was to help run the customer service counter and bring curbside orders to people cars.
- When I was not doing any of the before I was also a cashier to cover for call ins and rushes.
Tanning Consultant
Cancun Tan
Burleson
10.2018 - 10.2019
- My job at the tanning salon was to keep up with guest needs, keep all rooms and beds sanitary, and to make sure all funds were in order and close the till/report earnings when closing the store.
Team Member
McAlister's Deli
Burleson
10.2017 - 04.2019
- My position as a team member was to serve the guests, to make sure their needs were met, and to keep the dining room clean, as well as the kitchen.
- Prepared food items according to established recipes and quality standards.
- Assisted customers with menu selections and special dietary needs.
- I would also be assigned to train new employees and assist them in fulfilling their tasks.
- Operated cash register, handling transactions accurately and efficiently.
- Managed inventory by restocking supplies as needed during shifts.
- Collaborated with team members to ensure timely food service delivery.
Education
High school diploma -
Burleson High School
Burleson, TX05.2018
Associate of Arts - Health Sciences
Tarrant County College
Fort Worth, TXSkills
- Time management
- Team leader
- Team collaboration
- Organizational skills
- Microsoft Office proficiency
- Retail sales expertise
- Customer service excellence
- Guest services support
- Cash handling accuracy
- Point of sale operations
- Food service experience
- Upselling techniques
- Front desk operations
- Typing proficiency
- Customer support skills
- Documentation review ability
- Effective communication
- Inventory management strategies
- Stock rotation practices
- Food safety compliance knowledge
- Equipment operation skills
- Data entry accuracy
- Heavy lifting capability
- Attention to detail focus
- Problem-solving aptitude
- Cleanliness standards adherence
- Flexible scheduling availability
- Willingness to learn new skills
- Physical stamina and endurance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dairy Stocker
HEB Grocery Store
06.2023 - 01.2026
Guest Advocate
Target
10.2019 - 01.2020
Cross Functional Team member
HEB
07.2019 - Current
Tanning Consultant
Cancun Tan
10.2018 - 10.2019
Team Member
McAlister's Deli
10.2017 - 04.2019
High school diploma -
Burleson High School
Associate of Arts - Health Sciences
Tarrant County College