Marisa Garcia
Farmers Branch
Summary
Expert in enhancing customer satisfaction through prompt complaint resolution and effective communication. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
4
4
years of professional experience
Work History
Cross Functional Team Member
H-E-B Grocery
09.2024 - Current
- Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
- Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across store
- Provide excellent customer service; answer customer questions regarding products or product selection
- Gain knowledge of multiple departments; applies understanding of processes/policies
Fulfillment Manager
Women's Real Estate Investors Network
02.2023 - 08.2024
- Managed a team of three fulfillment team members, providing guidance and direction to ensure productivity goals were met
- Organized regular meetings with department and leadership teams, as well as building activities and events
- Managed multiple projects simultaneously while meeting tight deadlines
- Inputting client information through data entry
- Monitor, respond to, and guide incoming and outgoing messages and phone calls
- Resolved customer complaints promptly while maintaining excellent customer service standards
- Create and analyzed financial impact reports
Fulfillment Assistant
Women's Real Estate Investors Network
06.2022 - 02.2023
- Monitor and answer the company business inbox
- Make collection calls to clients
- Assist and responds to all incoming and outgoing calls
- Inputting client information through data entry
- Assisted in maintaining a clean and organized department
Curbside Specialist
Central Market
07.2021 - 07.2022
- Accurately select the highest quality groceries ordered online by customers
- Ensure pickup orders are complete before they leave the building
- Follow up with customers on any returns, changes, mistakes, or abandoned orders
- Communicating and providing assistance to clients
Education
Associate Degree - General Studies
Navarro College
Waxahachie, TX05.2019
High School Diploma - undefined
Global High School
Waxahachie, TX05.2019
Skills
- Customer Service
- Organizational and Time Management Skills
- Excellent Verbal and Written Communication
- Data Entry
- Google Suits
- Microsoft Office
- PandaDoc and DocuSign
- Pipedrive
- Dropbox
- Slack
- Click-up
- Zoom
Accomplishments
- Employee of the month at the Women's Real Estate Investors Network
Timeline
Cross Functional Team Member
H-E-B Grocery
09.2024 - Current
Fulfillment Manager
Women's Real Estate Investors Network
02.2023 - 08.2024
Fulfillment Assistant
Women's Real Estate Investors Network
06.2022 - 02.2023
Curbside Specialist
Central Market
07.2021 - 07.2022
High School Diploma - undefined
Global High School
Associate Degree - General Studies
Navarro College
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