Jalyna Barbosa
Cicero,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
IT Helpdesk Specialist
Concordia University Chicago
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution..
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Daycare Assistant Teacher
Let's Play Child Development Center
06.2021 - 08.2023
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Kept notes of behavior issues, food served, and medications administered to children.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
Sales Associate
Rue21
10.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Journeys Underground
08.2021 - 03.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Science - Elementary Education
Concordia University Chicago
River Forest, IL12.2027
High School Diploma -
Saint Laurence High School
Burbank, IL05.2023
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
IT Helpdesk Specialist
Concordia University Chicago
08.2023 - Current
Sales Associate
Rue21
10.2022 - 05.2023
Sales Associate
Journeys Underground
08.2021 - 03.2022
Daycare Assistant Teacher
Let's Play Child Development Center
06.2021 - 08.2023
Bachelor of Science - Elementary Education
Concordia University Chicago
High School Diploma -
Saint Laurence High School
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