Jalynn Krause
Hampton Inn By Hilton
Great Falls,MT
7
years of professional experience
Experienced Front Desk Management Professional specializing in guest relations and administrative support. Excel in team collaboration, problem-solving, and adapting to dynamic environments. Deliver effective communication and strong organizational skills to enhance operational efficiency and customer satisfaction.
Work History
Front Desk Manager
5 Months- Led front desk operations, ensuring smooth check-in, check-out, and guest service workflows.
- Trained front desk staff on reservation systems, billing procedures, and service standards.
- Resolved guest complaints promptly, protecting satisfaction and brand reputation.
- Monitored daily arrivals, departures, and room status updates for accurate room assignments.
- Coordinated scheduling, coverage, and shift priorities to maintain consistent desk operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Front desk agent
1 Year 11 Months- Managed guest check-in and check-out, verifying reservations and processing payments accurately.
- Resolved guest concerns promptly, maintaining service standards and positive stay experiences.
- Handled phone inquiries, reservation changes, and front desk correspondence with professionalism.
- Monitored lobby activity and responded to service issues, safety concerns, and special requests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
PCA/Caregiver
3 Years 1 Month- Provided customer service through calls to family members, medical facilities, doctor offices, and pharmacies; welcomed guests and visitors to create a friendly atmosphere.
- Sparking up fun and meaningful conversations with both residents and family members in order to build relationships and make the facility a welcoming place.
- Performed housekeeping tasks such as making beds, dusting, sanitizing bathrooms and surfaces, vacuuming, mopping, cleaning and folding resident and facility laundry, preparing and cooking meals, cleaning dishes, seating residents, and tidying the dining room area.
- During my time at the facility I primarily worked evening shift, which is a single staff shift, i was trusted to maintain the facility as well as pass scheduled medications on time, assist all residents in their evening care, keep a tidy home and ensure all of my tasks are completed on time consistently.
- Became proficient in various computer systems and applications at The Beehive to chart resident changes and medications, create activity calendars, and manage medical orders, including Google Docs and Microsoft Word.
- Supported medication reminders and followed individualized care plans accurately.
- Documented care activities and resident observations in daily records.
- Built trusting relationships through respectful, compassionate resident support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Enhanced patient comfort by providing compassionate and attentive care.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
Cashier/Sales Associate
1 Year 3 Months- Proactively assisted customers by effectively answering questions and maintaining a friendly shopping environment
- Operated POS system for cash, debit, and credit card transactions ensuring accurate and efficient sales processing
- Assisted with opening/ closing of store
- Maintained a clean and safe work environment
- Created lithos, window, and sales floor displays to enhance product visibility and customer engagement
- Completed weekly inventory checks to identify and prevent discrepancies
Education
High School Diploma
Skills
Check-in procedures
Guest relations
Conflict resolution
Analytical skills
Conflict management
Reservation management
Staff supervision
Team leadership
Communication effectiveness
Problem-solving
Timeline
Front Desk Manager
Hampton Inn By Hilton
05.2026 - CurrentRead More
Front desk agent
Hampton Inn By Hilton
06.2024 - 05.2026Read More
PCA/Caregiver
Beehive Homes Assisted Living of Conrad
04.2021 - 05.2024Read More
Cashier/Sales Associate
Mikes Movies and More
09.2019 - 12.2020Read More
Great Falls College Montana State University
High School Diploma
Read More