Ja’Lyric Thomas
Shreveport ,LA
Summary
Accomplished Customer Service Representative with a proven track record at Teledon Communication Services, enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in conflict resolution and complaint management, significantly improving client relations. Expert in customer service and money handling, consistently exceeding performance goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teledon Communication Services
03.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Teleperformance
05.2022 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Overnight Stocker
Walmart
06.2021 - 12.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Little Elm High School
Little Elm, TX05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Conflict Resolution
- Money handling abilities
- Complaint resolution
- Client Relations
Timeline
Customer Service Representative
Teledon Communication Services
03.2023 - 10.2023
Customer Service Cashier
Teleperformance
05.2022 - 06.2023
Overnight Stocker
Walmart
06.2021 - 12.2022
High School Diploma -
Little Elm High School