Jalysa Aponte
Berlin,NJ
Summary
Compassionate and organized professional with a solid background in patient service. Recognized for effective communication and problem-solving skills, ready to enhance patient experiences and operational efficiency in a dynamic healthcare environment.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Cooper Healthcare
Moorestown, NJ
02.2024 - Current
- Addressed patient inquiries and concerns, ensuring effective communication and support.
- Assisted in insurance verification, improving patient eligibility understanding.
- Implemented process improvements to enhance efficiency of front desk operations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Took copayments and compiled daily financial records.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Lead Patient Service Representative
Cooper Healthcare
Cherry Hill, NJ
10.2019 - 02.2024
- Oversaw daily operations of patient service department, ensuring optimal workflow and patient satisfaction.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Implemented process improvements that enhanced appointment scheduling efficiency across multiple locations.
- Collaborated with healthcare teams to address patient concerns and improve service delivery strategies.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
Paraprofessional
Source4Teachers
Cherry Hill, NJ
08.2017 - 06.2019
- Assisted teachers in implementing curriculum plans and managing classroom activities.
- Supported student learning by providing individualized attention and guidance.
- Facilitated communication between students, teachers, and parents to enhance educational outcomes.
- Led small group sessions to reinforce lesson objectives and promote engagement.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Enforced rules and instructions to maintain discipline.
Education
High School Diploma -
Leap Academy
Camden NJSkills
- Customer service
- Insurance verification
- Payment collection
- Phone etiquette
- Data entry
- Effective problem solving
- Strong leadership
- Multitasking and organization
- Team leadership
- Effective communication
- Calm and patient demeanor
Timeline
Patient Service Representative
Cooper Healthcare
02.2024 - Current
Lead Patient Service Representative
Cooper Healthcare
10.2019 - 02.2024
Paraprofessional
Source4Teachers
08.2017 - 06.2019
High School Diploma -
Leap Academy