Summary
Overview
Work History
Education
Skills
Skills Highlights
Affiliations
Timeline
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Jalysa McMullen

Charlotte,NC

Summary

Jalysa has about 13+ years of in-depth experience in various Customer Service positions. She brings knowledge and a positive attitude and efficiency to all day-to-day operations. Considered a true team player and fast learner.

Overview

15
15
years of professional experience

Work History

Nail Manicurist

Blushed Salon
Concord, NC
01.2016 - Current
  • Greeted customers, provided information about services and products, and answered any questions.
  • Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
  • Stayed current on new trends in the industry through attending workshops and seminars.

Integrys Energy Call Center

Integrys Energy Holding Inc.
Charlotte, NC
06.2014 - 01.2016
  • Responsible for handling inbound calls from customers regarding utility gas bills and resolving any issues they may have
  • Worked independently while coordinating project work and support functions with other team members.
  • Developed strategies for improving customer service levels and reducing call times.
  • Resolved escalated customer complaints in a timely manner, ensuring that customers received satisfactory resolutions.

Sales Associate

Children’s Place
Charlotte, NC
11.2011 - 06.2014
  • Responsible for maintaining outstanding customer service generating sales, merchandising, and assisting/meeting client’s needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Developed promotional strategies to increase sales volume.

Cashier

Walmart
Charlotte, NC
11.2011 - 06.2014
  • Responsible for maintaining outstanding customer service generating sales, merchandising, and assisting/meeting client’s needs.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Ensured compliance with all safety regulations within the store environment.

Cashier/Sales

Target Stores
Charlotte, NC
11.2008 - 10.2012
  • Responsible for maintaining outstanding customer service generating sales, merchandising, and assisting/meeting client’s needs.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Some College (No Degree) - Computer Programming

Central Piedmont Community College
Charlotte, NC
2017

Certificate -

Academy of Nails & Esthetics
Charlotte, NC
01.2015

Zebulon B Vance High School
Charlotte, NC
06.2007

Skills

  • Strong Organizational Skills
  • Customer Service
  • Team Collaboration
  • Problem-Solving Skills
  • Proficient in Microsoft Excel, PowerPoint and Excel
  • Perform Well in High-Demand, Fast-Paced Environments
  • Expertise in Customer Service
  • skilled in EPIC ,EMR and various other systems

Skills Highlights

  • Strong Organizational Skills
  • Time Management Skills
  • Strong Verbal and Personal Communication Skills
  • Accuracy and Attention to Details
  • Expertise in Customer Service
  • Strong knowledge in Microsoft excel, Microsoft office and Microsoft PowerPoint

Affiliations

I have a love for all things crafting ,collecting starbucks tumblers and children's parties. I was awarded the Christ In Me award at my local church.

Timeline

Nail Manicurist

Blushed Salon
01.2016 - Current

Integrys Energy Call Center

Integrys Energy Holding Inc.
06.2014 - 01.2016

Sales Associate

Children’s Place
11.2011 - 06.2014

Cashier

Walmart
11.2011 - 06.2014

Cashier/Sales

Target Stores
11.2008 - 10.2012

Some College (No Degree) - Computer Programming

Central Piedmont Community College

Certificate -

Academy of Nails & Esthetics

Zebulon B Vance High School

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Jalysa McMullen