Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jalysa Valentin

New Bedford,USA

Summary

Billing Specialist with extensive experience at United Site Services, recognized for excellence in customer relationship management and technical support. Proficient in upselling strategies that drive customer retention and satisfaction. Strong communication skills combined with advanced Microsoft Office capabilities enhance operational efficiency.

Overview

7
7
years of professional experience

Work History

Billing Specialist

United Site Services
Westborough, US
04.2022 - 11.2024
  • Answering inbound/outbound calls
  • Collecting credit card payments
  • Collections
  • Microsoft Office
  • Built long lasting connections with customers
  • Helped with retention of customers
  • Upselling
  • Using email to communicate with current and potential customers
  • Aiding with website portal assistance via phone
  • Following strict deadlines by following up with customers in a timely manner
  • Building rapport with customers

Customer Service Representative

Displays2Go
Fall River, US
10.2020 - 12.2021
  • Assisting customers with online orders
  • Taking credit card and wire payments
  • Using Sales force software
  • Inbound and outbound calls

Customer Service Help Desk

BPO USA
Oldsmar, US
02.2018 - 03.2020
  • Answer members call regarding tech support with their online stores/ecommerce
  • Basic editing and coding for Shopify stores
  • Responding to emails via CRMs
  • Working as team player accordingly with coworkers
  • Offered tech support
  • Experience with Zoho Help Desk
  • Telephone, Live chat, Email communication with customers regarding accounts
  • Screen sharing to resolve problems needing extra assistant

Education

Associate - Accounting

Bristol Community College
Boston, MA
04.2025

High school diploma or GED -

Skills

  • Customer relationship management
  • Computer literacy
  • Communication skills
  • Live chat support
  • Customer service
  • E-commerce solutions
  • Call center operations
  • Data entry
  • Typing proficiency
  • Technical support
  • IT support services
  • Management expertise
  • Windows proficiency
  • Office applications experience
  • Software troubleshooting skills
  • Microsoft Outlook proficiency

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Billing Specialist

United Site Services
04.2022 - 11.2024

Customer Service Representative

Displays2Go
10.2020 - 12.2021

Customer Service Help Desk

BPO USA
02.2018 - 03.2020

Associate - Accounting

Bristol Community College

High school diploma or GED -

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Jalysa Valentin